Forward Deployed AI Engineer - Austin, TX

Trend Micro•Austin, TX

12d•Onsite

About The Position

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. TrendMicro.com Location: Based out of our Austin, TX office and requires in-office presence three days a week. Position Summary: Trend Micro is seeking highly skilled Senior Forward Deployed Engineers to join our dynamic team. In this role, you will lead the deployment, management, and optimization of our security solutions for strategic customers. You will partner closely with development, product, and customer success teams to drive seamless integration, customization, and ongoing support. This position may involve occasional travel, primarily within North America. We’re looking for bold, inventive minds who can explore, innovate, and apply AI to tackle diverse enterprise challenges. From building AI agents and LLM-powered applications to optimizing MLOps and cloud-native workflows, you’ll have the freedom to experiment, innovate, and deliver real impact.

Requirements

Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Machine Learning, or related fields.
6+ years of software engineering experience, with proven customer-facing deployments.
Full-stack development proficiency (e.g., JavaScript/TypeScript with React; backend in Node.js, Python, Go, or Java).
Experience with cloud platforms such as AWS, Azure, or GCP
Proficiency with AI-integrated IDEs (e.g., Claude Code, VS Code with Copilot)
Effectively prompt LLMs using efficient prompting techniques to accelerate boilerplate reduction, refactoring, and testing.
Familiarity with the Model Context Protocol (MCP) for connecting LLMs to external data sources is a major plus.
Knowledge of LLM model evaluation
Hands‑on experience with LLM/SLM fine‑tuning, including SFT, PEFT/LoRA, and alignment approaches such as RLHF
Familiarity with agentic frameworks such as LangChain, AutoGen, or AWS Strands
Proven ability to deploy LLMs as containerized microservices using Docker, Kubernetes, or similar orchestration systems
Willingness to travel for client engagements or project collaborations
Strong problem-solving skills and ability to mentor junior engineers

Nice To Haves

Advanced SQL/data modeling and containerization (Docker, Kubernetes).
CI/CD pipeline expertise (Jenkins, GitLab CI).
Experience leading cross-functional projects or technical consultations.
Excellent stakeholder communication and teamwork in fast-paced environments.

Responsibilities

Analyze complex customer environments and data workflows to design AI‑driven security architectures tailored to their unique risk profiles and operational needs
Lead end‑to‑end deployment of AI‑powered solutions, including model integration, inference‑pipeline customization, and advanced configuration of intelligent security systems.
Engineer and orchestrate Trend Micro AI and cybersecurity technologies into scalable, optimized solution stacks that enhance threat detection, automation, and overall system efficacy.
Rapidly prototype, train, and deploy AI models and automation workflows to address evolving customer challenges, leveraging both classical ML and modern generative AI techniques.
Collaborate with engineering leads to refine deployment methodologies and contribute to product roadmaps.
Continuously research emerging AI, ML, and cybersecurity trends, applying new techniques and innovations to drive superior customer outcomes and maintain a competitive technology edge.

Benefits

Comprehensive medical, dental and vision insurance
Life insurance
Short & Long Term Disability
Pre-partum, maternity, parental and medical leave
Mental Health Wellness Program
Adoption Assistance
Wellness Incentive
Pet Insurance
401(k) with company match
Paid Time Off
14 Annual Holidays
Tuition Assistance
Employee Resource Groups
We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities.
Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.