FORTIFIED Compliance Auditing Intern

Insurance Institute for Business & Home Safety • Tampa, FL

6d • Onsite

About The Position

2026 Summer Internship — FORTIFIED Compliance Auditing Internship The Insurance Institute for Business & Home Safety (IBHS) is seeking interns to join our team this summer. As an IBHS intern, you’ll contribute to our mission of strengthening homes, businesses, and communities against severe weather—which means making a difference in the lives of real people. You’ll also work for a world-class organization where integrity and hard work are valued and where crash-testing homes and buildings is all part of the plan for discovering better building methods. Learn more about IBHS at ibhs.org and hear what former interns have to say about their experience at ibhs.org/intern-with-ibhs. Purpose Evaluate the consistency, professionalism, and ethics of the FORTIFIED provider network through a structured “secret shopper” compliance program. Project Summary Using an approved script, the intern places mystery customer calls to a cross-section of: Evaluators Roofing contractors Builders Designers Calls validate whether providers: Follow appropriate talking points Clearly explain FORTIFIED levels Provide accurate inspection/verification expectations Uphold the Code of Ethics Offer fair, transparent consumer guidance The intern logs responses, scores compliance, and identifies opportunities for quality improvement.

Nice To Haves

• Engineering
• Business

Responsibilities

• Call-log database (minimum ~150–200 calls).
• Compliance scorecard for each provider.
• Thematic analysis identifying: o Misunderstandings o Process gaps o Training needs o Regional inconsistencies
• Provider communication templates recommending corrective messages, if needed.
• Executive-level summary report with recommendations for: o Network coaching o Program quality improvements o Updates to agreements/standards, if warranted

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed