Forklift Training Coordinator

Wayfair LLC•Aberdeen, MD

59d•Onsite

About The Position

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, motivated, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Inventory team plays a key role in improving customer satisfaction and driving repeat business. We lead by example and set the standards high. We teach and educate our operations partners in our processes. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, maintaining our inventory and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair! We are looking for a detail oriented leader with strong communication and presentation skills, with equipment operating experience to plan and safely deliver Power Industrial Vehicle training for our Train the Trainer program, oversee the logistical execution for training new associates as well as ongoing training for current associates, while championing the Wayfair culture. This role will be responsible for coordinating the Wayfair standard PIV training program, which meets all vehicle manufacturer and OSHA standards and requirements. Support includes the coordination of facilitators of both classroom and 1-on-1 practical training experiences, as well as timely and thorough record-keeping for all training events and assessments.This candidate must be a collaborative problem solver, safety focused, provide program oversight in a fast-paced, rapidly challenging, and fluid environment. This role will support equipment training across the Aberdeen site and be the liaison between Training and Operations. You will play an integral role in coordinating our PIV Training Program in partnership with the Field Training Supervisor, Senior Operations and Site Director. You will support the execution of the training process for new and existing FC associates while maintaining the integrity of the program while being in compliance with Wayfair, manufacturer and OSHA policies and regulations.

Requirements

2+ years of equipment experience preferred
Exceptional verbal and written communication skills.
Have strong organizational skills and attention to detail.
Training experience preferred
Be a self-starter and be adaptable to change management
Leadership and motivational skills, and the ability to make decisions with little to no guidance based on policies or best practices
Basic computer skills, including Google Sheets and Google Slides preferred
This position will require a schedule that aligns with our New Hire Orientation Program and being flexible/adaptable is a must.
Some weekend work may be required on a needs basis
Natural-born communicator - You communicate (both verbal and written) detailed processes in a simple and concise manner making information easy to understand and engaging at all levels
Detail-oriented and organized - you have an eye for detail and remember to cross your "T's" and dot your "I's." While training, you are able to maintain focus and patience with trainees
Adaptable to change, as Wayfair is growing at a rapid pace, as are our ideas. You respond to change in a positive manner
Use good judgment, by making reasonable decisions using the resources and tools available to you
Delivers on KPIs aligned with business goals and is able to clearly define tasks and effectively execute job functions
Voices roadblocks in a timely manner, updating team on progress on a regular basis and ask for help when challenges arise
Builds trusting relationships by assuming good intent while prioritizing impact, being transparent, welcoming new learnings, and embracing differences
Provides feedback to management in an effort to help remove roadblocks for the team and/or improve processes

Responsibilities

Serve as a PIV training expert for all machines within your site/campus, acting as a resource for partner teams
Uphold Wayfair's high standard for safe and effective PIV operation at all times
Support the training and certification of PIV equipment operators of all knowledge and skill levels, including first-time and tenured vehicle operators
Support training and certification for several vehicle manufacturers and vehicle types
Adhere to Wayfair's standard PIV training program and all of its processes and guidelines
Own coordination and facilitation of the Train the Trainer program
Facilitate engaging and informative general and vehicle-specific classroom and hands-on practical training experiences using provided training materials
Conduct audits and provide retraining for operators as needed to support bi-annual recertification, post-incident training requirements and any additional vehicle equipment training requirements.
Give and receive feedback to trainers based on observations and NPS scores.
Maintain detailed and thorough documentation and record-keeping for all training events
Provide timely communication between Operations and other members of the training team on progress, barriers, and feedback
Partner with Safety to conduct yearly training & recertifications for harness safety and monthly inspections
Partner with Operations to identify and schedule additional equipment training
Provide backup facilitation for bulk department training or other various training sessions
Flex to provide operational support during peak volume periods (up to 10%) and other duties as assigned