Forklift Operator/Dispatcher

ForwardMcAllen, TX
30dHybrid

About The Position

Forward Air is seeking a dependable and motivated individual to join our team as a Forklift Operator / Dispatcher . This hybrid role combines hands-on dock work with coordination and communication responsibilities to ensure the efficient flow of freight through our network. The ideal candidate will be detail-oriented, safety-conscious, and capable of balancing physical warehouse duties with dispatch planning and communication tasks.

Requirements

  • Previous experience in logistics, dispatching, or warehouse operations preferred.
  • Ability to obtain and maintain forklift certification.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Must be flexible to work weekends and overtime as needed.
  • Team-oriented with a strong commitment to safety and service.

Responsibilities

  • Load and unload freight from 53 ft. commercial trailers safely and efficiently.
  • Operate forklifts, hand trucks, and pallet jacks; maintain required certifications.
  • Use handheld scanners to track, label, and process freight through the distribution network.
  • Verify freight documentation and inspect condition to ensure quality and accuracy.
  • Frequently lift/move up to 50 lbs; occasionally up to 90 lbs.
  • Maintain a clean, organized, and safe working environment.
  • Perform other dock-related duties as assigned.
  • Plan, schedule, and dispatch customer freight shipments within assigned areas.
  • Act as the main point of contact for drivers and Independent Contractors via phone, email, and communication systems.
  • Monitor shipment progress and provide proactive updates to ensure on-time delivery.
  • Build and maintain strong relationships with drivers and internal teams.
  • Resolve issues promptly and professionally to meet customer expectations.
  • Collaborate with customer service and sales to address freight needs and provide solutions.
  • Track performance, hours, and equipment availability to ensure operational efficiency.
  • Perform additional administrative or communication tasks as needed.
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