Foreclosure Communications Specialist

Mrlp Llp•Roswell, GA

31d•$20 - $24•Hybrid

About The Position

Public facing role in the firm’s Foreclosure South Department as first level telephone contact for clients, borrowers, and outside third parties. Handle incoming telephone calls from various parties in a professional, courteous, and thorough manner. Provide appropriate and accurate information to callers. Act as a liaison between callers and Foreclosure South Teams and Attorneys if escalation is required. Monitor deed requests and follow-ups from third party purchasers and assist with third party deed escalations. Assist FC South Team with reinstatement and payoff requests. Assist with various administrative tasks as needed. Transition to hybrid or remote will be considered after sufficient training period, typically around 3 months.

Requirements

High degree of attention to detail
Superb verbal and written communication skills
Positive, courteous, and professional demeanor required
Self starter with the ability to function with minimal supervision
Ability to multi task and prioritize tasks with competing priorities
Ability to work with staff and attorneys across multiple teams and states
Effectively working as a team player and promote a congenial, collaborative environment
Prior knowledge of foreclosure processes
Proficiency in Microsoft Office products, including Word and Excel and Adobe PDF

Nice To Haves

Associate Degree or the equivalent in professional experience preferred.

Responsibilities

Act as the primary telephone contact for firm clients, borrowers, and outside third parties.
Update internal case management system with substance of calls and communicate action items to appropriate team members.
Update third party client systems with various data points.
Monitor Deed Request Inbox and ensure timely/thorough responses.
Assist with Reinstatement/Payoff Requests.
Verify identity of callers and use discretion in release of information.
Interpret information in the case management system and relay to callers, as appropriate.
Provide accurate and appropriate information to callers, based on their identity and relationship to the file.
Identify calls in need of escalation and escalate appropriately in a timely manner.
Conduct themselves with professionalism, positivity, and courtesy at all times, even when faced with difficult or unhappy callers.
Maintain proper and thorough notes within internal and client systems of record.
Assist with various administrative tasks as needed in support of the FC South Team/Dept.
Keep managers informed of issues or concerns.