FORECASTING ANALYST - NURSING CONTACT CENTER
About The Position
Aspirus Health in Wausau, WI is seeking a FORECASTING ANALYST to join our NURSING CONTACT CENTER team! Under the direction of the Supervisor - Workforce Management, the Forecasting Analyst provides enterprise-level operational and analytical support to optimize staffing, scheduling, and real-time resource allocation across all Patient Service Center functions and other patient service areas supported by the Shared Support model. This role ensures WFM systems, forecasts, and reports deliver accurate, actionable insights to drive service-level achievement, patient access, and operational efficiency. This position is responsible for analyzing contact-center data, developing and refining forecasts, and preparing operational reports and dashboards to guide leadership decisions. The Forecasting Analyst collaborates closely with the Scheduler, Real-Time Scheduling Analyst, and Patient Service Center leadership to ensure alignment between workforce plans and operational performance.
Requirements
- Associate's degree in Business, Data Analytics, or a related field required; Bachelor's degree preferred.
- Minimum of 2-4 years of experience in a Workforce Management Analyst or data analytics role, preferably within a healthcare or contact-center environment.
- Experience with WFM platforms and analytics/reporting systems.
- Advanced Excel and PowerPoint proficiency, including data visualization and pivot-table analysis.
- Demonstrated experience analyzing and communicating performance metrics and trends.
- Strong analytical, problem-solving, and critical thinking skills.
- Ability to present complex data in a concise, meaningful way.
- Excellent written and verbal communication, including the ability to explain analytics to non-technical audiences.
- Strong attention to detail, organization, and documentation.
- Demonstrated initiative, curiosity, and commitment to continuous improvement.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Analyzing contact-center data
- Developing and refining forecasts
- Preparing operational reports and dashboards to guide leadership decisions
- Collaborating closely with the Scheduler, Real-Time Scheduling Analyst, and Patient Service Center leadership to ensure alignment between workforce plans and operational performance.
Benefits
- Full benefits packages available for part- and full-time status.
- PTO accrual from day one!
- Generous retirement plan with match available.
- Wellness program for employees and their families.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
