Forecasting Analyst

Premera Blue Cross

7d•Remote

About The Position

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/. Are you ready to make a measurable impact at the heart of our organization’s success? As a Forecast Analyst, you’ll be the driving force behind our claims center’s strategic planning and operational excellence. Your expertise will empower leadership to make data-driven decisions, optimize staffing, and ensure we are always ready to meet customer needs. By developing innovative analytical tools and collaborating with senior management, you will directly influence our company’s growth, efficiency, and ability to adapt in a fast-paced environment. If you thrive on solving complex challenges and want your work to shape the future of our business, this is the opportunity for you! The Forecast Analyst position is responsible for facilitating the development of the call center forecasts, budget, and analyses. The position is also responsible for establishing and maintaining the department's capacity planning staffing models which drive the hiring and training needs. These accountabilities require strong analytical capabilities to solve complex problems and advanced technology skills to continuously improve accuracy and process efficiency.

Requirements

An Associates degree or relevant technical certification or two years of work experience (Required).
Five (5) years of relevant experience (Required).
Five (5) years of workforce management experience in a contact center environment.

Nice To Haves

Experience with Workforce Management software and/or experience in the healthcare field.

Responsibilities

Collaborate with company management to identify key business issues, outline strategic alternatives and recommend action plans to senior management.
Develop analytical tools and models to support strategic business planning.
Consult with customers on complex projects and identify financial impacts.
Participate in strategic business planning and provide forecasting and analysis expertise.
Measure and report on accuracy rates by month.
Estimate the impact of future activity (system changes, process changes, training classes, communications, etc.) on contact handle time and volume projections.
Examine historical data to recommend skill and staffing patterns based on daily statistics for hiring and training class assignments.
Research, compile and maintain historical data required for management records and extensive analysis.
Generate ad hoc reports to include trend analysis as requested by operations management.
Provide budgeting figures to project skill and staffing needs in monthly and annual timeframes.
Load and maintain corporate budget tool.
Other duties as assigned.

Benefits

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.