Dealership Experienced Warranty Administrator at Ferman Ford of Countryside
About The Position
At Ferman Ford, a proud Ford Pro Elite dealership with a state-of-the-art facility and deep roots in the Tampa Bay community since 1895, we are seeking a sharp, detail-driven Ford Warranty Administrator who thrives in a fast-paced environment and is ready to contribute from day one. This critical position involves accurately and efficiently processing all Ford warranty and parts claims, ensuring compliance with Ford Motor Company policies and maximizing claim approvals. This is a career opportunity for someone who wants to grow with one of the most trusted names in automotive retail.
Requirements
- 1–2+ years of experience processing Ford Motor Company warranty claims (Required)
- Strong knowledge of Ford OWS, DMS, and FMC warranty policies & procedures
- Attention to detail and high-level organizational skills
- Ability to manage high-volume claim processing with speed and accuracy
- Team player with excellent communication and follow-through skills
Nice To Haves
- Experience with CDK/Dealertrack, CV360, or similar dealership management systems a plus
Responsibilities
- Accurately review and process Ford vehicle service and parts warranty claims daily
- Audit repair orders for proper documentation, labor operations, technician notes, and compliance
- Submit claims through Ford's Warranty Processing System and monitor for timely payment
- Communicate with Ford Warranty Reps and service advisors to clarify claims or resolve disputes
- Track claim status and research denied claims for appropriate resolution or resubmission
- Stay up to date on Ford policy changes, TSBs, recalls, and warranty bulletin updates
- Collaborate with Parts and Service leadership to ensure timely and proper claim handling
- Maintain precise warranty records and reporting logs for internal and Ford audits
Benefits
- Competitive base salary (commensurate with experience)
- Full benefits package including medical, dental, vision, 401(k) with match, paid vacation
- Work in a fully remodeled dealership with 58 service bays, including 30 Ford Pro Elite bays
- Be part of a family-owned company with over 125 years of history and a reputation for excellence
- Career development support, training, and growth opportunities within the Ferman Automotive Group
- Excellent growth and opportunities for advancement
- Modern, state-of-the-art Service facilities
- Paid training and education to achieve, and maintain, any job certifications required
- 401K with company participation
- Competitive Health, Dental, Vision and Life insurance programs for employees and their families
- Short-term & long-term disability insurance available
- HSA (health savings account)
- PTO (paid time off)
- Employee pricing for new & used vehicles, service and parts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
