Dealership Experienced Warranty Administrator at Ferman Ford of Countryside

Ferman Chrysler Jeep Dodge RAM New Port Richey•Clearwater, FL

20h•$65,000 - $75,000•Onsite

About The Position

We are seeking a Ford Warranty Administrator to join our award-winning team. In this critical position, you’ll be responsible for accurately and efficiently processing all Ford warranty and parts claims, ensuring compliance with Ford Motor Company policies and maximizing claim approvals. This is not just a job—it’s a career opportunity for someone who wants to grow with one of the most trusted names in automotive retail.

Requirements

1–2+ years of experience processing Ford Motor Company warranty claims (Required)
Strong knowledge of Ford OWS, DMS, and FMC warranty policies & procedures
Attention to detail and high-level organizational skills
Ability to manage high-volume claim processing with speed and accuracy
Team player with excellent communication and follow-through skills

Nice To Haves

Experience with CDK/Dealertrack, CV360, or similar dealership management systems a plus

Responsibilities

Accurately review and process Ford vehicle service and parts warranty claims daily
Audit repair orders for proper documentation, labor operations, technician notes, and compliance
Submit claims through Ford's Warranty Processing System and monitor for timely payment
Communicate with Ford Warranty Reps and service advisors to clarify claims or resolve disputes
Track claim status and research denied claims for appropriate resolution or resubmission
Stay up to date on Ford policy changes, TSBs, recalls, and warranty bulletin updates
Collaborate with Parts and Service leadership to ensure timely and proper claim handling
Maintain precise warranty records and reporting logs for internal and Ford audits

Benefits

Competitive base salary (commensurate with experience)
Full benefits package including medical, dental, vision, 401(k) with match, paid vacation
Work in a fully remodeled dealership with 58 service bays, including 30 Ford Pro Elite bays
Be part of a family-owned company with over 125 years of history and a reputation for excellence
Career development support, training, and growth opportunities within the Ferman Automotive Group
Excellent growth and opportunities for advancement.
Modern, state-of-the-art Service facilities.
Paid training and education to achieve, and maintain, any job certifications required.
401K with company participation.
Competitive Health, Dental, Vision and Life insurance programs for employees and their families.
Short-term & long-term disability insurance available.
HSA (health savings account).
PTO (paid time off).
Employee pricing for new & used vehicles, service and parts.