Ford Service Manager

Lithia & Driveway•Tampa, FL

About The Position

Elder Ford of Tampa, part of an iconic brand and a leader in the market—is looking for an experienced Service Manager with a strong Ford background to lead our team to new heights. This is a dynamic opportunity for a proven leader to step into a high-performing dealership, drive results, and help shape the future of our service department. If you're ready to take the next big step in your career, we want to hear from you. We are the largest automotive retail group in the world with over 400 dealerships worldwide, there are many opportunities for growth as our company mission is Growth Powered by People. Take your career to the next level with a member of the Lithia & Driveway family, a Fortune 200 company! At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

Ford Experience
3+ years proven track record of success as a Service Manager in an automotive dealership
Strong attention to detail and sense of urgency.
Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management – ability to prioritize workload and manage one’s own time
Possess ability to meet and exceed automotive industry standards in service, sales and operations
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.
We are a drug-free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

Service Staff Recruiting, Training and Development Staff Department to optimize customer opportunities and productivity.
Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process
Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs
Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
Customer engagement
Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner
Inspect repair orders daily for legibility, accuracy and legality
Ensure that all manufacturer policies and procedures are followed
Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts
Read, understand and take action on MIS to generate maximum revenue and control expenses
Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees
Hold daily and monthly staff meetings as required covering key information.
Serve as liaison between the store and Support Services Fixed Operations.
Receive, communicate and hold staff accountable to policy and procedure requirements and updates
Complete service department reporting and month-end procedures on time