Ford & CDJR Store Director
About The Position
At Veero Ford & Chrysler Dodge Jeep Ram, we believe that a great customer experience starts with great people. Our dealership is process-driven, family-oriented, and built on respect, accountability, and teamwork. We coach and support our employees daily, providing ongoing training and opportunities for career advancement. Whether you are starting fresh or looking for a better quality of life, Morris, Stevens County, and Pope County are places you can plant roots and truly feel at home. The Store Director oversees all day-to-day operations of the dealership across Sales, Service, and Parts. This individual ensures operational consistency, department accountability, and exceptional customer satisfaction. A key emphasis is placed on Fixed Operations performance, including technician efficiency, service advisor discipline, and inventory management with minimal obsolescence. This role requires a hands-on leader capable of driving results through process improvement, interdepartmental coordination, and a strong customer-first mentality. This position is structured as a succession-track role with mentorship and financial training designed to prepare the selected candidate for a General Manager position within the expanding Veero Automotive Group.
Requirements
- Minimum 5 years of dealership management experience with a strong Fixed Operations background.
- In-depth knowledge of parts inventory management and obsolescence reduction.
- Understanding of absorption, labor gross, and RIM/OEM systems (Ford & Stellantis preferred).
- Proven leadership with excellent communication and organizational skills.
- Hands-on, data-driven manager who builds accountability across teams.
Responsibilities
- Oversee daily sales leads, appointments, and CRM utilization.
- Track closing ratios and manage the used-car reconditioning process.
- Support the Sales Manager in achieving monthly volume and gross profit goals.
- Monitor sold-not-delivered and aging inventory reports weekly.
- Supervise RO dispatch and ensure balanced workflow.
- Track technician productivity, efficiency, and effective labor rate.
- Maintain high CSI through proactive communication and follow-up.
- Ensure warranty timeliness, accuracy, and quality control.
- Maintain accurate, efficient inventory aligned with service needs.
- Monitor parts aging weekly to minimize obsolescence.
- Track and report obsolescence %, RIM compliance, and fill rates monthly.
- Manage parts returns, bin integrity, and reconciliation with accounting.
- Track and analyze department metrics: hours per RO, shop utilization, parts gross %, and absorption rate.
- Drive improvement in retention, CSI, and overall profitability.
- Align Sales, Service, and Parts processes for internal ROs.
- Monitor reconditioning turnaround and cost controls.
- Strengthen interdepartmental communication for greater efficiency.
- Personally address escalated customer concerns.
- Review CSI reports and online reputation weekly.
- Reinforce consistent communication standards across departments.
- Maintain department KPI dashboards and hold weekly review meetings.
- Deliver weekly summary reports to the Dealer Principal highlighting performance, issues, and next steps.
- Participate in advanced GM-level financial and leadership training.
- Be involved in strategic planning and cash flow discussions.
Benefits
- Leadership opportunity in a growing, multi-brand organization.
- Collaborative, supportive, and process-driven culture.
- Professional development through executive-level mentorship.
- Family-owned group with long-term career stability and growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
