Footwear Retail Associate

Momentum Employer Group • Taylorsville, UT

5d • $16 - $20 • Onsite

About The Position

KURU Footwear in Salt Lake City, Utah is on a mission to deliver world-class comfort and world-class service, and we're looking for a Customer Experience Rockstar who knows how to wow customers, solve problems, and represent a brand they genuinely believe in. This role blends showroom hospitality, customer support, and a little office magic-all powered by great people skills.
If you're friendly, proactive, and secretly love being the person who makes things work, this might be your perfect fit.

Requirements

• High school diploma or GED
• 1+ year of customer service experience (retail, hospitality, or support)
• Confident communicator (in person, over the phone, and in writing)
• Comfortable navigating computers and multiple systems
• Patient, positive, and professional-even in tricky situations
• Able to work independently and adapt when things change
• Proficient with social media and comfortable representing a brand
• Reliable attendance and strong follow-through
• Innovative mindset-you're always thinking about how to improve the customer experience
• Competitive in the best way-you set goals and enjoy winning
• Mostly office-based with some time assisting customers onsite
• Sitting for extended periods; occasional standing/walking
• Frequent computer and phone use
• Repetitive hand and wrist movement
• Occasionally lifting items up to 15 lbs

Nice To Haves

• Footwear experience is a bonus-but not required

Responsibilities

• Delivering a standout customer experience in our showroom and via email
• Greeting visitors and making sure every guest feels welcome and taken care of
• Answering incoming calls and routing them appropriately
• Helping customers find the right footwear solution-fit, feel, and function matter here
• Assisting with purchases, returns, refunds, warranty requests, and order changes
• Resolving customer issues like lost shipments or address updates with confidence and care
• Keeping the reception area clean, polished, and on-brand
• Supporting general office needs (mail distribution, office supplies, stocking the KURU Café-yes, that's a thing)
• Meeting or exceeding scorecard expectations for quality, productivity, attendance, and schedule adherence

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED