Food Services Volunteer Liaison
About The Position
The Food Services Volunteer Liaison is responsible for ensuring an excellent volunteer experience within the Food Services Department and for serving as the primary bridge between the kitchen and the Volunteer Department. This position coordinates all aspects of Food Services volunteer involvement for approximately 3,000 meals per day, including scheduling support, orientation, on site guidance, and communication of needs and feedback between departments. The Food Services Volunteer Liaison ensures that volunteers understand their roles in the kitchen and on the serving line, are trained to work safely, and perform tasks to the satisfaction of the kitchen team, while feeling welcomed, valued, and connected to The Midnight Mission’s purpose.
Requirements
- High School diploma or GED required.
- Minimum two years of experience in volunteer coordination, hospitality, customer service, food service, or other people facing work.
- Strong interpersonal skills with the ability to build rapport quickly and maintain professional boundaries.
- Ability to explain tasks clearly, check for understanding, and provide supportive coaching and feedback.
- Organizational skills sufficient to manage multiple groups, changing schedules, and competing demands.
- Comfort working in a fast paced, high volume kitchen environment with exposure to noise, heat, and emotional situations.
- Basic understanding of, or willingness to learn, food safety, sanitation, and kitchen safety standards.
- Ability to work collaboratively and respectfully with staff, clients, volunteers, and external partners.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and basic comfort with data entry.
- Ability to stand and walk for extended periods during volunteer shifts.
- Frequent reaching, bending, and lifting of up to 30 pounds.
- Work is performed primarily in a commercial kitchen, serving line, and dining room environment with exposure to heat, noise, and cleaning chemicals.
Nice To Haves
- Some college level coursework in social services, hospitality, communications, or a related field preferred.
- Experience in a nonprofit, shelter, or social services environment is strongly preferred.
- Experience working with diverse populations, including individuals experiencing homelessness, poverty, or trauma, is highly desirable.
- Bilingual English and Spanish is highly preferred.
Responsibilities
- Volunteer Experience and Hospitality
- Liaison to the Volunteer Department
- Scheduling and Shift Coordination
- Orientation, Training, and Role Clarity
- On Site Oversight and Quality Assurance
- Safety, Sanitation, and Compliance
- Communication and Collaboration
- Documentation, Data, and Reporting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
