Food Services Supervisor
About The Position
The Food Services Supervisor supervises the Dining and Nutrition Services team that provides patients and visitors retail and dining service operations for Carilion Clinic. Supervises and monitors daily dining service and patient delivery service. Consults with the leadership team on service issues and keeps them informed of related activities, needs and problems. Advises leadership of process improvements. Manages employee's schedules. Monitors and adjusts staffing levels and hires contingent employees as necessary to meet quality control and customer requirements. Interviews, selects & orients new employees as necessary. Ensures all required new hire paperwork is completed. Makes hiring recommendations to senior leadership team as needed. Trains, coaches, evaluates and reviews performance, encourages professional development. Provides and participates in department in-services. Provides technical assistance to employees to assure that service and quality standards are met. Administers hospital and departmental policies, procedures, objectives, quality assurance, safety, environmental and infection control. Assists leadership with annual budget preparation. Prepares operations reports for leadership and other reporting as required. Receives and reviews job orders, prioritizes, informs management of production status, time schedules and ensures production deadlines are met as required. Establishes production goals, objectives and quality control standards to better serve the customer and comply with all accreditation requirements. Monitors workflow and time schedules to meet production goals as assigned. Ensures compliance of Carilion policies and procedures and all regulatory guidelines as prescribed by various agencies, including JCAHO, OSHA, etc. Ensures compliance with contracts and service line customer service agreements. Provides conflict resolution with internal and external customers as necessary. Provides excellent services to patients and customers. Communicates with vendors as necessary.
Requirements
- High School Degree required
- 2 years of supervisory experience in high volume food production system.
- SERV-Safe Certification or equivalent certification from the Virginia Health Department.
- Good communication skills.
- Good supervisory skills to provide technical assistance as needed.
- General interest in staff development.
Responsibilities
- Supervises and monitors daily dining service and patient delivery service.
- Consults with the leadership team on service issues and keeps them informed of related activities, needs and problems.
- Advises leadership of process improvements.
- Manages employee's schedules.
- Monitors and adjusts staffing levels and hires contingent employees as necessary to meet quality control and customer requirements.
- Interviews, selects & orients new employees as necessary.
- Ensures all required new hire paperwork is completed.
- Makes hiring recommendations to senior leadership team as needed.
- Trains, coaches, evaluates and reviews performance, encourages professional development.
- Provides and participates in department in-services.
- Provides technical assistance to employees to assure that service and quality standards are met.
- Administers hospital and departmental policies, procedures, objectives, quality assurance, safety, environmental and infection control.
- Assists leadership with annual budget preparation.
- Prepares operations reports for leadership and other reporting as required.
- Receives and reviews job orders, prioritizes, informs management of production status, time schedules and ensures production deadlines are met as required.
- Establishes production goals, objectives and quality control standards to better serve the customer and comply with all accreditation requirements.
- Monitors workflow and time schedules to meet production goals as assigned.
- Ensures compliance of Carilion policies and procedures and all regulatory guidelines as prescribed by various agencies, including JCAHO, OSHA, etc.
- Ensures compliance with contracts and service line customer service agreements.
- Provides conflict resolution with internal and external customers as necessary.
- Provides excellent services to patients and customers.
- Communicates with vendors as necessary.
Benefits
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
