Food Service Team Member - Catering Associate - Patient Meal Service Assistant - Full Time with Benefits

Frederick Memorial Healthcare System-posted 3 months ago
$17 - $23/Yr
Full-time • Entry Level
Frederick, MD
Hospitals
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The Catering Associate provides personalized meal service to hospitalized patients of all ages (including patients who are NPO or on tube feedings). Meal Service includes direct patient contact in assisting with bedside meal selections, dietary needs, and special requests using an electronic device. Duties also include serving meals to patients, stocking nourishment room, tray assembly, delivery and pick up, cleaning and clearing patient dishware. Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

  • Aware of all FHH diets and guidelines for appropriate options.
  • Records patient selections using computer-based menu system with an ability to do so using paper tickets.
  • Works directly with patient in selecting meals, including late admits.
  • Interacts with Nursing to ensure patients' diet prescriptions are accurate and patient's dietary needs are met.
  • Maintains accurate and current information for each patient on assigned unit(s).
  • Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
  • Uses two-patient identifiers to verify patient receiving correct meal.
  • Introduces the service and the Menu. Offers Alternatives to menu as allowed on prescribed diet in accordance with food allergies/sensitivities, cultural, ethnic and religious preferences when patient inquires or needs alternative selections.
  • Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
  • Utilizes equipment in performing job functions according to department's safety procedures.
  • Proficiency in the use of computer software including: Microsoft Word, Excel, Outlook Email, API, Meditech, and Computrition.
  • Must possess or be able to learn basic diet knowledge including modified diets.
  • Strong time management and organizational skills with the ability to prioritize and manage multiple tasks.
  • Attention to detail while providing excellent personalized service.
  • Excellent verbal and oral communications skills in order to effectively interact with patients, families, managers and co-workers of a diverse population base.
  • Ability to maintain a high level of confidentiality.
  • 1-year previous food service experience working directly with customers, clients or patients, preferably in an acute care setting.
  • Health, Dental and Vision insurance offered after 30 days of employment.
  • Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees.
  • Robust Paid Time Off program for eligible employees.
  • 403B retirement plan with employer match for eligible employees.
  • Access to free financial planning sessions.
  • Educational assistance program to support education goals.
  • Employer paid Employee Assistance Program.
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