Columbus Zoo Food Service Supervisor

SSA Group • Powell, OH

1d • Onsite

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. The Food Service Supervisor is responsible for living out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client. This role involves ensuring the assigned location or zone is adequately stocked, prepped, and staffed for daily operation, overseeing operational duties to meet and excel quick service, food service, safety, quality, availability, merchandising, and guest service standards. The supervisor supports daily prep and item lists, actively assists operations, assigns duties to associates, coaches them, and responds to guest feedback. They must be familiar with intermediate food and beverage knowledge, maintain organizational upkeep of storage areas, and ensure communication across the team. The role also involves controlling waste, maintaining product consistency, planning for the next day's staffing and prep, implementing merchandising, and monitoring production of various food items. Additionally, the supervisor supports personnel duties including training, performance reviews, break management, equipment inspection, and assisting the team to complete tasks in a timely manner. They must remain knowledgeable of and supervise in accordance with all applicable local, state, and federal laws, perform other necessary tasks, and maintain a clean, safe, and organized work environment while upholding company policies and procedures.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• 1-2 years of quick service management and/or operations supervisory experience preferred.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Ensure location, or zone, is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Oversees direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Supports the build of daily prep and item lists, delegating to employees as necessary.
• Actively helps to support operations and fill holes as necessary to ensure smooth service.
• Assigns associates to duties, coaching through projects, daily tasks, and guest interaction.
• Actively and efficiently responds to guest feedback.
• Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness.
• Maintains general organizational upkeep of each outlet’s storage areas/back dock spaces within designated zone.
• Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
• Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintains consistency with all product and serves product based on the standards set by the operations and culinary team.
• Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do lists with direct reports.
• Implements proper merchandising of product as set by the Operations team.
• Monitors and controls production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items) as specific to your assigned zone.
• Supports oversight of personnel duties, including but not limited to: Training new employees and issuing performance reviews. Actively coaching the employee on performance with oversight from operations manager. Oversees break and rest break management for employees.
• Inspects equipment and performs routine maintenance and cleaning as necessary.
• Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees