NUTRITIONAL SERVICES - FOOD SERVICE LIAISON

IDAHO FALLS COMMUNITY HOSPITAL LLC•Idaho Falls, ID

5d•Onsite

About The Position

Idaho Falls Community Hospital is looking for a Food Service Liaison to join our team! JOB SUMMARY: The Food Service Liaison is a customer relations specialist. He/she will educate patients about their menus, assist patients with ordering as needed and will deliver meals to the bedside. Food Service Liaisons will be the face of the Nutritional Services Department throughout Idaho Falls Community Hospital (IFCH) and Mountain View Hospital (MVH) and will keep coffee stations and nutrition stations stocked. ABOUT IDAHO FALLS COMMUNITY HOSPITAL: At Idaho Falls Community Hospital, helping our community get better is our number one priority. We are committed to providing compassionate, emergency care 24 hours a day, 365 days a year. Idaho Falls Community Hospital is proud to have a state-of-the-art Emergency Department, a stroke and diagnostic cardiac center, and a trauma center. Our work environment is collaborative, purpose driven and people centric. Our culture is unique and it is what makes people excited to come to work each day. If you are looking for a career where you can make a difference, we have a place for you on our team.

Requirements

High school graduate (or equivalent)
Food Handler’s Permit (required within 90 days of employment)

Responsibilities

Orient and prepare patients for meal service
Deliver menus to patients
After a diet order has been placed in the Electronic Medical Record (EMR), a copy of the correct menu will be hand-delivered to the patient
Orient the patient to the menu
Show where the various parts are of the menu including Breakfast menu, Lunch & Dinner menu, Beverage menu, Dessert menu and Condiments
Show in the menu and orally explain the process for ordering meals through room service ordering
Ask the patients if they have additional questions
Assist patients with ordering meals if needed
If a patient has not ordered a meal by a designated time, Food Service Liaison will visit the patient with tablet in hand and as appropriate take the patient’s order in person
Use the iPad language translator to communicate with non-English-patients as needed.
Deliver meal trays to patients
Deliver trays within a timely manner, according to department policy and procedures, including using patient identification procedures and recording delivery times
Provided personalized assistance with tray as need – such as opening beverages, getting ice, cutting food, etc.
Keep a constant rotation of the used dish carts and clean carts to provide the kitchen with dishes, bases, and silverware.
Stock floor nutrition stations, waiting areas and doctors’ lounges fully each day, rotating food in a First In, First Out manner and pulling expired products daily
Coffee stations are to be refilled and restocked promptly first thing in the morning and again throughout the day as needed according to department procedures
Prepare and initial stocking lists and provide paperwork to the Patient Nutrition Coordinator. Stocks will be processed in the DFM program on an electronic tablet, so products are billed to the correct departments
Participate in continued education, training and maintenance of Food Handlers’ Permits
Maintain current Food Handlers’ Permit
Complete yearly competency in tray passing.
Complete training and maintain competency in using iPad language translator.
Complete the standard Idaho Falls Community Hospital, Nutritional Services and position-specific Health Stream educations in a timely manner
Participate in intra and interdepartmental meetings
Participates in a short daily Huddle meetings under the direction of the Patient Nutrition Coordinator and/or Nutritional Services Manager to review important information of the day
Attend the regularly scheduled Nutritional Services staff meetings
Meetings are mandatory and will count as an absence unless you are excused for vacation or illness/leave
If a meeting is missed, the notes from that meeting must be carefully read – it is the responsibility of the individual to seek clarification on any information that is not understood
Attend additional meetings as needed

Benefits

Medical, Dental and Vision Insurance
Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
Retirement Plans (401K with up to 6% match)
Earned Quarterly Bonus Program
Education Reimbursement Program
Discount for medically necessary procedures performed at Idaho Falls Community Hospital and Mountain View Hospital
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume