(FT) Food Service Front of House Manager

Honest Weight Food Cooperative•Albany, NY

7d•$27

About The Position

To prepare and serve healthy, attractive & delicious food and provide exceptional service to staff, members and customers; to manage the front of the house (FoH) to meet goals for sales, margin, labor expense and customer service. Status : $27.00/hour, Non-Exempt. Full-time, hourly, flexible schedule including evenings and weekends required. Supervisor : Food Service Manager

Requirements

Prior deli counter, food service, catering, or restaurant management experience
Supervisory experience in hiring, training, and evaluating employees
Experience developing systems and procedures
Demonstrated familiarity with basic office software and strong arithmetic skills
Ability to handle and prioritize multiple demands and to handle emergency situations as they arise
Strong organizational skills with attention to detail
Ability to routinely lift 50 lbs and stand for long periods
Ability to work safely, calmly and effectively with others as a part of a team
Excellent communication skills, both in listening to and directing others
Flexibility in scheduling

Nice To Haves

Ability to project an outgoing, friendly, helpful personality
Food Safety Certification

Responsibilities

Work shifts with FoH team to prepare drinks, pizzas, and sandwiches to order; develop and follow menu and portion guidelines; oversee proper stocking, rotation, and dating of FoH items to ensure freshness; serve food in a prompt, friendly courteous manner
Ensure that deli cases are stocked fully to give feeling of abundance
Ensure that all product is in sellable condition and meets quality standards
Take responsibility for knowing the menu and understanding how it tastes, how it looks, how it travels, and what accompaniments are required
Ensure that all items are accurately labeled with price and ingredients
Maintain menu boards
Work with Deli manager to develop new FoH recipes
Present a pleasant demeanor and greet everyone you encounter
Offers product samples and suggestions for purchase in a friendly courteous manner
Report customer suggestions, comments, and complaints to appropriate Manager
Maintain awareness of customers and co-workers throughout the department to ensure premium customer service
Provide management presence throughout the Food Service Department and guidance to staff in the absence of a food service sub department manager or in the absence of the Food Service Manager
See that unsalable items are properly disposed of and keep accurate loss records
Maintain counter, deli and self-service cases and prep areas in sanitary and orderly condition following health department regulations
Place orders in a timely manner to ensure adequate amounts of ingredients and food preparation supplies are on-hand
Monitor FoH time and temperatures; advise Deli Manager of equipment repair and replacement needs
Participate in periodic inventories
Develop and implement proper opening, closing and shift change procedures
Recruit and hire qualified applicants following established policies and procedures
Develop, implement and ensure on-the-job training for all FoH staff
Conduct and document performance evaluations; and when appropriate, recommend pay increases
Document performance issues and take corrective action as needed following established policies and procedures
Create and maintain FoH staff schedule and review time sheets
Create and monitor FoH prep sheets
Organize staff meetings for FoH employees
Participate in deli management team meetings
Communicate with FoH staff on all matters that pertain to job performance
Participate in sales target, margin, and budget development
Track items for margin adherence, sales performance, and profit
Track employee production and performance as a component of sales
Track product lines for leads, turnover, rotation and inventory management
Work with Deli Manager to develop and improve catering menu
Consult with customers regarding catering and special events
Implement catering fulfillment system; work with Kitchen Manager to ensure delicious product and timely delivery as indicated by customer feedback
Develop catering line of business