Food Service Associate II- Full time - EVERGREEN

Children's National Medical Center•Washington, DC

33d•$37,648 - $73,674

About The Position

The Food Service Associate II will serve, assist, maintain and re-supply customer stations in the cafeteria service area including but not limited to deli, Grille and hot line, as assigned. Prepare, portion and inventory deli food items. Assist customers.

Requirements

High School Diploma or GED (Required)
1 year Food service experience with direct customer service (Required)
Basic Calculations, (Addition, Subtractions, Multiplication and division)
Ability to comprehend both written and verbal instructions
Ability to communicate to a diverse customer service population
Ability to restock service area as needed with minimum supervision
Demonstrates knowledge of safety procedures and practices

Responsibilities

Greet customers appropriately and show willingness to meet their needs
Wear Employee Identification badge in a manner seen and readable by all customers
Readily know daily menu and cafeteria information to inform customers
Maintain a professional image by adhering to department uniform guidelines
Regularly adhere to department work schedules
Adhere to all departmental policies and procedures.
Set up line with appropriate utensils
Follow plan-a-gram and line up instructions
Restock food and supplies neatly and safely according to department guidelines
Complete daily production needs as assigned
Communicate to management all food quality and availability issues, equipment status, customer and staffing issues
Communicate to management unresolved customer service issues within 24 hrs
Complete quality control documentation as assigned
Make sandwiches, salads and deli items on request and/or as assigned; prepare bulk deli items as assigned
Assist in grille or catering pre-preparation as needed; portion appropriate amounts of food
Set up deli-bar per plan-a gram
Maintain and monitor all food item temperatures
Follow established food-handling practices according to department guidelines
Store and label food and supplies
Maintain department, hospital and regulatory agency standards
Clean work area according to department guidelines
Complete special cleaning assignment within target time
Use chemicals appropriately , and store chemicals in the appropriate manner
Anticipate and responds to customer needs; follows up until needs are met
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Use resources efficiently
Search for less costly ways of doing things
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance