FOOD SERVER
About The Position
Our Food Server: Radiates a positive and accommodating attitude while interacting with customers. Becomes informed of kitchen/food shortages and relays the shortages to guests when necessary. Becomes informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the customers as requested. Describes all menu items; methods of preparation and prices as needed and/or requested by customers. Ensures that any special requests that the kitchen is able to deliver for the guest are indeed met. Up-sells established menu items or specials to maximize food and beverage revenues. Serves menu items to guests in a prompt and courteous manner and according to established service standards. Performs pre- and post-shift side work including stock service station; makes coffee, etc. Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest. Receives direct and indirect customer feedback regarding their dining experience and relays feedback to proper management Responds quickly to guest requests in a friendly manner. Reports serious guest requests to the appropriate supervisor. Follows up to ensure guest satisfaction. May assist Greeter/Cashier with the greeting and seating of guests May assist bus person with clearing table and filling glasses. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management.
Responsibilities
- Radiates a positive and accommodating attitude while interacting with customers.
- Informs guests of kitchen/food shortages.
- Explains menu items and methods of cooking/preparation to customers.
- Describes menu items, preparation methods, and prices.
- Ensures special requests are met.
- Up-sells menu items and specials.
- Serves menu items in a prompt and courteous manner.
- Performs pre- and post-shift side work.
- Forwards customer payments to cashier and returns change to guest.
- Relays customer feedback to management.
- Responds quickly to guest requests.
- Reports serious guest requests to supervisor.
- Ensures guest satisfaction.
- Assists Greeter/Cashier with greeting and seating guests.
- Assists bus person with clearing tables and filling glasses.
- Maintains a professional image.
- Follows company policies and procedures.
- Other duties as assigned by supervisor or management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
