Food Safety Manger - Regulatory Labeling, Upstream Food Safety Controls

Amazon•Nashville, TN

About The Position

The Food Safety Manager - Regulatory on the Upstream Food Safety Controls Team is responsible for ensuring all private brand products meet safety criteria and regulatory requirements. They work across PB teams (culinary, marketing, PMs, etc.) to ensure new product labels and labeling materials are approved prior to first production, and existing products maintain approval or are flagged for enforcement action. About the team The North America Upstream Food Safety Controls team provides food safety and regulatory expertise to design, commercialize, and maintain Amazon branded food products including pet food and dietary supplements. Our programs identify and manage food safety and compliance risk end-to-end, from site selection to ASIN approval and post-sales monitoring. The team is comprised of sub-programs that cover product-level food safety and regulatory compliance, supplier-level food safety and compliance, and food contact packaging compliance. The team works closely with and supports incidents and escalations and process improvements and automation through operations excellence.

Requirements

4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience
Bachelor's degree in Food Science or related field
Knowledge of retail food code and regulations governing grocery retail at local, state, and federal levels
Experience handling confidential information
Experience interacting with local food safety regulators
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
Bachelor’s Degree in Food Science, Nutrition, Operations, Microbiology, or related field
3+ years of experience in food manufacturing and/or corporate food industry
Experience with regulatory requirements (FDA and USDA regulations, etc.), where to find them, and how to read/interpret (Preferred: knowledge and experience with pet food/supplements, dietary supplements, and baby/infant formula labeling regulations)

Nice To Haves

3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
Professional auditing qualification, or similar risk or compliance credentials
Experience with SQL and Excel
Experience handling ambiguous or undefined challenges through strong problem solving abilities
Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
Experience managing projects and working independently
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience handling confidential information and maintaining professionalism in dealing with senior executives
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Experience in writing and editing with a strong command of grammar, punctuation and style

Responsibilities

Provide business enablement support and Food Safety/Regulatory subject matter expertise through claims, label, and marketing material reviews and approvals for new product development and change management with adherence to agreed-upon SLAs, tracking E2E progress through business tools (PLM, smartsheet, etc.)
Provide clear, well-researched risk assessments, FS/Reg POVs, and recommendations for business proactively (high risk product categories, novel claims, new business models, etc.), and reactively (investigation support, discovered errors, etc.)
Proactively identify existing process gaps; establish mechanisms where needed and provide inputs and support to close gaps to mitigate risk and increase efficiency
Author/contribute to monthly and quarterly reporting, including accurate metrics/data tracking against targets, and program progress against goals
Provide technical expertise and support for developing claim substantiation and risk assessment frameworks through deep understanding of regulations at a federal and state level, working with Legal to understand dynamic litigation landscape
Provide coverage support as needed for team; share knowledge gained from investigations, process failures, conferences, etc.
Communicate with cross-functional teams to ensure appropriate alignment, approval, and adoption of new processes and requirements
Provide subject matter expertise to influence Product Control policy, standards, program and tech roadmap
Author/update SOPs and training guides as needed