Rotational Food Runner

The Greenbrier Hotel

10h • $7

About The Position

Ensure all guests receive a Five Star Experience • Embody and maintain the Brand DNA in all aspects of the dining experience • Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner • Escorts and offers chair assistance in the arrival and seating of the guest • Serving and articulating all courses including a full knowledge of all offerings and preparation methods • Assist in the departure of the guest including a genuine farewell and invite the guest back • Completing all assigned side work to the standard operating procedure • Taking food orders including a full articulate knowledge of all offerings and preparation methods • Placing food orders into the Point of Sale System • Efficient execution of food delivery to the guest table and maintenance of the overall guest experience

Requirements

• Busboy / Food Runner for at least two years, Four Star or Five Star dining experience preferred
• High School Diploma or G.E.D. preferred
• Successfully passed the menu test
• Successfully passed the practical service test
• Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
• Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations
• Point of Sale Terminal experience
• To be considered a qualified applicant one must successfully complete the following:
• Talent plus rating process
• Verbal and written menu test
• Practical service test
• Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
• On-going certification and training will be part of the requirements
• The selected candidate must be able to uphold the Greenbrier's Vision as well as demonstrate the 12 Greenbrier values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility and Fairness.

Responsibilities

• Ensure all guests receive a Five Star Experience
• Embody and maintain the Brand DNA in all aspects of the dining experience
• Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner
• Escorts and offers chair assistance in the arrival and seating of the guest
• Serving and articulating all courses including a full knowledge of all offerings and preparation methods
• Assist in the departure of the guest including a genuine farewell and invite the guest back
• Completing all assigned side work to the standard operating procedure
• Taking food orders including a full articulate knowledge of all offerings and preparation methods
• Placing food orders into the Point of Sale System
• Efficient execution of food delivery to the guest table and maintenance of the overall guest experience
• Provides a selection of bottled water service
• Menu Presentation
• Placing appropriate silverware
• Firing appropriate course
• Clearing of all courses
• Validates satisfaction throughout the meal
• Taking dessert orders including a full articulate knowledge of all offerings and preparation methods
• Make and serve coffee, tea, espresso, cappuccino, latte
• Assist in the departure of the guest including a genuine farewell and invite the guest back
• Assisting the dining team with all aspects of the service script
• Completing all assigned side work to the standard operating procedure
• Assisting the dining team with all aspects of the service script
• Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
• Maintain a cleanly and organized station
• Effective and conscientious use of materials and effective and efficient use of time.
• Is familiar with pertinent ABC laws
• Participate in all meetings as required – Pre-Shift, training sessions, etc.
• Ensure proper supplies are on hand at all times in order to effectively service the guest

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED