FOOD RUNNER

Caesars Entertainment•Robinsonville, MS

7h•Onsite

About The Position

JOB SUMMARY: Responsible for providing outstanding customer service to guests by greeting, taking order, delivering food, and bussing while using service initiatives. KEY JOB FUNCTIONS: Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while delivering the order to guests, and bussing and cleaning of dining area. Remove dirty dishes, glassware, and flatware from tables and countertops, transports to dish area, and maneuvers carts in confined spaces. Responsible for the monitoring and replenishing of all food and beverage products in work area by stocking counters. Change out pop bibs as needed throughout shift. Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation. Partners with culinary team to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. Maintains all equipment in proper fashion. Recognizes Diamond and Seven Stars guests and ensures they receive the appropriate service. Knows and promotes current hotel and casino events and programs and can give guests directions to all areas. Adheres to regulatory, safety, departmental and company policies. Supports safety and accident prevention programs (non slip footwear, proper lifting). Accountable for meeting or exceeding all State of Mississippi and Horseshoe sanitation requirements (ServSafe). Presents oneself as a credit to Company and encourages others to do the same. Performs all other related and compatible duties as assigned. Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.

Requirements

High school diploma, GED or comparable experience preferred.
Previous cash handling/customer service experience preferred.
Must be able to perform multiple tasks simultaneously.
Must be a team player.
Good oral communication skills including tact when dealing with difficult customers, must be able to communicate in English to respond to guests as needed.
Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards.
Able to be on feet for entire shift.
Ability to constantly lift up to 30 lbs. Ability to frequently lift up to 60 lbs. Ability to push/pull carts weighing up to 90 lbs. Mobility to move quickly and easily throughout the restaurant and kitchen areas. Ability to grasp, finger dexterity, hand-eye coordination. Ability to hear and use visual inspection. Ability to stand, walk, bend, squat, reach and climb stairs.
Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
Must be able to work in a fast paced environment.
Must be flexible with schedule, including nights, weekends, and holidays as required.

Responsibilities

Responsible for providing outstanding customer service to guests by greeting, taking order, delivering food, and bussing while using service initiatives.
Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while delivering the order to guests, and bussing and cleaning of dining area.
Remove dirty dishes, glassware, and flatware from tables and countertops, transports to dish area, and maneuvers carts in confined spaces.
Responsible for the monitoring and replenishing of all food and beverage products in work area by stocking counters.
Change out pop bibs as needed throughout shift.
Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.
Partners with culinary team to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.
Maintains all equipment in proper fashion.
Recognizes Diamond and Seven Stars guests and ensures they receive the appropriate service.
Knows and promotes current hotel and casino events and programs and can give guests directions to all areas.
Adheres to regulatory, safety, departmental and company policies.
Supports safety and accident prevention programs (non slip footwear, proper lifting).
Accountable for meeting or exceeding all State of Mississippi and Horseshoe sanitation requirements (ServSafe).
Presents oneself as a credit to Company and encourages others to do the same.
Performs all other related and compatible duties as assigned.