Blu - Food Runner

BLU Crabhouse•Ocean City, MD

12d•Onsite

About The Position

Summary of Position: Provide friendly, responsive service to create an exceptional dining experience for all our guests. Each food runner's primary objective is to assist servers in providing a range of duties including assisting guests with orders, taking feedback and delivering food to the customer’s table. Work Environment: We are a fun, fast paced restaurant. We pride ourselves in providing an authentic Ocean City dining experience featuring sand and palm trees in our outdoor dining area and a cool and relaxed space indoors. The Taustin family has been operating businesses in Ocean City for over 80 years giving its customers and employees a family-oriented atmosphere. Due to the majority of BLU being an outdoor venue, food runners are expected to work in summer beach temperatures and are exposed to all the elements mother nature has to offer. You will be expected to navigate the stairs when completing tasks relevant to your position. There will be times that you will need to enter the kitchen which is fast paced, noisy, and hot at times. BLU Crabhouse & Raw Bar is a family-owned restaurant located just a short walk from Ocean City’s famous Boardwalk yet tucked on the bay overlooking spectacular sunsets. BLU serves Eastern Shore favorites with a creative, unique flair -- steamed Maryland blue crabs, shrimp, clams, and crab cakes, as well as some new twists on the traditions using innovative ingredients and seasonings. The Raw Bar features a rotating oyster selection, a seafood tower, and much more. In addition to the amazing seafood entrees, great steaks, burgers, chicken, and pasta selections make BLU the perfect destination for lovers of both the surf and the turf! The BLU bars offer exceptional specialty drinks as well as draft beers featuring local microbrews and an impressive selection of craft beer specials! You can dine outside on the deck, in the sand under the palms, or at one of the indoor or outdoor bars. It's a fun, casual, delicious dining experience!

Requirements

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation and elevation of customer satisfaction.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Speaking — Talking to others to convey information effectively.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Coordination — Adjusting actions in relation to others' actions.
Communicate with supervisors and respond to protocols and procedures after training
Demonstrate ability to communicate with the public, work time spent standing, working with or in a group or team.
Be able to work in a standing position for long periods of time (up to 8 hours)
Be able to safely lift and easily maneuver trays of food frequently weighing up to 25 to 35 pounds.
Be able to navigate stairs and work at a fast pace.
Have working knowledge of the predominant language(s) of our guests

Responsibilities

Deliver food orders to customers quickly and accurately.
Uphold sanitation and food safety principles.
Bus tables by removing dirty dishes and trash when time permits.
Check in with customers to ensure their experience is meeting their expectations.
Relay reports of customer satisfaction to the management and relevant parties.
Ensure patrons have all the appropriate tableware they need to properly enjoy their food.
Assist setting up kitchen area before service with appropriate utensils, trays and garnishes if needed.
Handle various impromptu requests from customers.
Thank guests for their visit, suggest they rate us on one of the social media platforms and invite them to return
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor