Blu - Busser

BLU Crabhouse•Ocean City, MD

12d•Onsite

About The Position

A busser serves guests by setting tables; placing and replacing silverware; keeping supplies stocked in service stations; adhering to sanitation and safety policies; clearing, cleaning, and resetting tables, chairs, and the overall restaurant environment. Work Environment: We are a fun, fast paced restaurant. We pride ourselves in providing an authentic Ocean City dining experience featuring sand and palm trees in our outdoor dining area and a cool and relaxed space indoors. The Taustin family has been operating businesses in Ocean City for over 70 years giving its customers and employees a family-oriented atmosphere. Due to the majority of BLU being an outdoor venue, servers are expected to work in summer beach temperatures and are exposed to all the elements mother nature has to offer. You will be expected to navigate the stairs when completing tasks relevant to your position. There may be times that you will need to enter the kitchen which is fast paced, noisy, and hot at times.

Requirements

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation and elevation of customer satisfaction.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Speaking — Talking to others to convey information effectively.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Coordination — Adjusting actions in relation to others' actions.
Communicate with supervisors and respond to protocols and procedures after training
Demonstrate ability to communicate with the public, work time spent standing, working with or in a group or team.
Be able to work in a standing position for long periods of time (up to 8 hours)
Be able to safely lift and easily maneuver trays of food frequently weighing up to 25 to 35 pounds.
Be able to navigate stairs and work at a fast pace.
Have working knowledge of the predominant language(s) of our guests

Responsibilities

Obtain service area assignment at the beginning of each shift
Observe guests as they are seated, if you see the server has not greeted them yet, and they have been waiting, greet them, and let them know their server will be right with them
Remove used tableware between courses and provide tableware for next course as support to the server
Clear tables after guests leave
Take tableware to bus station, dish room, or assigned areas and place silverware, dishes, glassware, etc. in appropriate areas for washing
Between table turns, promptly clean the tabletops, chairs, and any ledges.
Check floor and clean as needed
Reset and arrange tabletops
Respond appropriately to guest requests.
Communicate guest requests to server or a manager as needed
Communicate with server and hostess to assure efficient seating, table utilization and customer service
Assist server as needed with customer requests, supplies, drink orders, and food delivery, especially with large parties and during peak periods
Assist in cleaning restrooms when requested by host, server, head server, or manager
Thank guests for their visit, suggest they rate us on one of the social media platforms and invite them to return
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
If on call on the schedule must be available that day for a shift if called in