FOOD RUNNER

Hard Rock Cafe•Ledyard, CT

21h

About The Position

Food Runners may be utilized at Hard Rock Cafe during high business volume. In addition to delivering guests’ orders, they will assist servers in responding to the requests of our guests. The main responsibility of this position is to deliver food to guests in a friendly, professional and knowledgeable manner. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Requirements

Remain calm in a hectic, fast-paced atmosphere.
Demonstrate a high level of organization, attention-to-detail and a sense-of-urgency.
Display a positive and outwardly friendly attitude toward guests and co-workers.
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to travel via auto or airplane for long periods of time.
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines.
Practicing all general safety & sanitation standards.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.

Responsibilities

Deliver food to guests quickly and efficiently.
Deliver condiments and drinks as needed (to include alcoholic beverages).
Refill beverages as needed. Respond to guest inquiries in a courteous and polite manner.
Promptly and professionally, handle guest issues and communicates problems and concern to management.
Maintain a clean and organized server alley and expo area.
Stock ice and glassware on the server line.
Pre-buss tables.
Clean and reset dirty tables.
Sweep the floor.
Assist and communicate clearly with the kitchen staff and front of the house staff.