Food Runner

Coral Casino Beach & Cabana Club•Montecito, CA

About The Position

General Purpose: Presents an optimistic and unforgettably positive impression to our Members and Guests, exuding the genuine warmth of the Club by serving welcoming and efficient hospitality. Responsible for running food and beverage to the table in a coordinated and interesting manner. They need to have food knowledge similar to a server in order to be able to describe each dish accurately.

Requirements

High level of professionalism and attention to detail.
Excellent verbal communication and organizational skills with solid follow through.
Basic knowledge of POS systems
Problem solving, reasoning, and “thinking out of the box”; ability to apply common sense understanding to better serve our internal and external guests’ needs.
Ability to handle guest complaints and disputes and resolve them to satisfactory results.
Ability to read, comprehend, and abide by the rules of the Employee Handbook
Honest, dependable, and aligned with the Club’s service standards.
Comfortable working in fast-paced, high-pressure environments.
Flexible availability, including nights, weekends, and holidays.
Minimum one year in full-service restaurant environment
High School Diploma or equivalent education
Basic knowledge of food and beverage operations
Possess Food Handlers/Serve Safe certificate and Responsbile Beverage Service (RBS) training certificate as required by law
Frequently stands/walks for prolonged periods of time, for at least eight hours.
Ability to climb stairs, balance, stoop, kneel, crawl, crouch, bend, stretch, twist, and reach, push, pull, carry, and lift at least 40 pounds; ability to move furniture.
Ability to withstand continuous repetitive motions.
May be exposed to loud noise.

Responsibilities

Exhibits sincere hospitality. Puts member satisfaction above all else. Has a problem-solving mindset when dealing with difficult situations.
Remains attentive, friendly, helpful, and courteous to guests, managers, and fellow employees at all times.
Acts as a leader on the team—wants to make the operation better and does so by inspiring those around them to do the same.
Greet and interact with Members, guests, vendors, and colleagues in a courteous, attentive, and service-oriented manner.
Enthusiastically interact with guests and respond promptly to ensure that the client’s requirements and expectations are met.
Greets guests promptly, using member recognition and name usage whenever possible. Creates a personalized experience for members based on personal preferences.
Assists with clearing tables when guests are finished to ensure the flow of service stays upbeat and consistent.
Serves food to standards described in the employee manual, including serving open-handed and properly explaining the dish.
Monitors tables expecting food and is aware of their status. Understands the flow of the service and helps gather hands in order to get through service pushes. Understands table markings in order to assist when the situation calls for it.
Serves as a liaison between the FOH and BOH.
Maintains a neat and orderly service station.
Assists servers in many ways; clearing tables, running food, running drinks, greeting tables, marking tables, resetting tables, assisting with coffee and tea service, and anything else required.
Communicates the needs of members to the kitchen and management. Informs managment of any member feedback.
Stocks side stations and maintains appropriate pars of silverware, glassware, napkins, share plates, and marking trays throughout service.
Maintains the overall cleanliness of the dining room. Checks chairs, tables, underneath tables, side stations, etc.
Complies with food and beverage regulations.
Commit to continual improvement in all areas of the operation.
Adheres to guidelines and policies outlined in the employee handbook.
Follow all Club and department policies, procedures, and standards.
Support a safe work environment and assist with other tasks as assigned.
Performs any other duties assigned.