Food Runner

Cinépolis Cinemas USA • San Mateo, CA

13d • $17 - $20 • Onsite

About The Position

Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide. AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US! Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries! JOB DUTIES Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures. Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion. Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not. Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items. Clean auditoriums removing all dishes, trash, and providing managers with any found items. Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office. Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist. Be cognizant of issues with movie projections-communicating with management when issues arise. Complete all opening, mid and closing procedures- including but not limited to other duties. Acknowledging guest by Cinépolis standards. Attend and participate in trainings and meetings. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs. Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity. Cinépolis Luxury Cinemas is a leading world-class cinema exhibitor that offers guests MORE THAN A MOVIE ™ Cinépolis Luxury Cinemas feature sophisticated interior décor with stylish lounge-style lobbies, spacious theater auditoriums with fully reclining leather seats, cutting-edge sound and projection technology, in-theater waiter service delivered by stealthy, ninja-like servers to ensure minimal movie disruption, and more. Our expanded gourmet menu showcases chef-driven selections featuring fresh ingredients, with gluten and vegan-friendly options available, and pairs perfectly with our full-service bar service pouring signature cocktails, imported and craft beers, and hand-selected wine offerings. Guests may expect everything from fresh bottomless butter popcorn, unique starters, our world famous Supremas, and popular favorites like Pretzel Sticks, gluten free pizza, flavorful tacos, sandwiches and gourmet burgers — all served at the push of a button from one’s seat.

Requirements

• Must be 18 years or older. Refer to your state guidelines.
• 1+ years of food running or bussing preferred.
• ServSafe, Food Handling, and Alcohol training certifications required.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner.
• Must be able to maintain strong attention to detail while able to prioritize in a fast-paced and constantly changing environment.
• Have integrity and can be counted on to do the right thing.
• Available nights, holidays, and weekends.

Responsibilities

• Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
• Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
• Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
• Clean auditoriums removing all dishes, trash, and providing managers with any found items.
• Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office.
• Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
• Be cognizant of issues with movie projections-communicating with management when issues arise.
• Complete all opening, mid and closing procedures- including but not limited to other duties.
• Acknowledging guest by Cinépolis standards.
• Attend and participate in trainings and meetings.

Benefits

• Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed