Food Runner

Concord Hospitality Enterprises

53d•$13•Onsite

About The Position

Wyndham Grand Jupiter is seeking a positive, energetic, and service-driven Food Runner to deliver exceptional guest experiences throughout our hotel. This fast-paced role supports in-room dining and multiple food & beverage outlets by taking guest orders, expediting food from the kitchen, and personally delivering orders with warmth and accuracy. Schedule: 6am-3pm & 3pm-11pm Weekends and Holidays as needed

Requirements

Minimum 1 year of restaurant, or customer service experience preferred (room service or food running experience a plus).
Excellent communication skills and a friendly, professional phone presence.
Strong attention to detail and ability to multitask in a high-volume, fast-paced environment.
Must be able to navigate the hotel quickly (stairs, elevators, long hallways) while carrying trays.
Comfortable working with a POS system and handling cash/credit transactions when needed.
Flexible availability – mornings, evenings, weekends, and holidays required.
Ability to stand, walk, and carry trays for extended periods.

Responsibilities

Warmly answer room service phones, take guest orders accurately, and enter them into the POS system while offering thoughtful suggestions and upselling when appropriate.
Expedite and inspect all food and beverage orders for quality, accuracy, and presentation before leaving the kitchen.
Promptly and professionally deliver room service orders to guest rooms and suites, setting up trays or tables as needed and confirming guest satisfaction.
Run food and beverages to various hotel outlets (restaurant, pool, lobby lounge, banquets, meetings, etc.) to support service teams.
Quickly clear trays and tables from hallways/guest floors once guests are finished and return items to the dish area.
Maintain cleanliness and stock levels of room service areas, expediter stations, trays, linens, condiments, and beverage supplies.
Assist servers, bartenders, and banquet staff during peak periods to ensure seamless operations across the hotel.
Anticipate guest needs and respond to special requests with a sense of urgency and care.