Food Pantry Coordinator

IRWIN A AND ROBERT D GOODMAN COMMUNITY CENTER • Madison, WI

1d • $21

About The Position

The Food Pantry Coordinators (2), work in close collaboration with the Food Pantry Manager to ensure operational excellence at the Fritz Food Pantry at Goodman Community Center. This includes directing and working alongside the 70 plus pantry volunteers. The pantry is open for customers to shop, three days a week (Tuesday, Wednesday, and Thursday). Staff and volunteers work additional hours on Monday and Friday in support of pantry operations.

The roles of the Pantry Coordinators include three main areas of effort:
Coordinating volunteers and managing customers during the open hours of the pantry. This part of the role requires strong customer service skills as well as experience with programmatic organization and planning
Sorting, stocking, and physical labor to shelve and store donations and purchased food that is distributed in the pantry. We receive 10,000 plus pounds of food every week which must be sorted and stored
Supporting the “Retail Rescue” program where 4 to 5 days/ week Goodman’s Food Pantry picks up donated food from various retail locations. This important work provides nearly 5,000 pounds each week to our Food Pantry, and requires a fair amount of physical labor
In total the pantry coordinators work collaboratively and independently to cover these tasks. Goodman is currently hiring for one of these positions, at 20 hours per week. This role will hold responsibility for completing the tasks above in coordination with the other pantry coordinator. The Food Pantry Manager is responsible for working with the coordinators to assign roles and tasks based on interest, ability, and needs of both coordinators and the Pantry.

This particular role will be responsible for management of our Wednesday evening pantry. Applicants should be available from 3-8:30 pm on Wednesday evenings. Other hours have some flexibility but are generally within the timeframe of Monday-Friday 8 am-4:00 pm.

Requirements

• Valid driver’s license and willingness to drive cargo van
• Ability to stand and lift up to 50 pounds regularly throughout shift
• Ability to adjust schedule for special deliveries of other pantry needs
• Exceptional customer service and interpersonal skills
• Ability to work both independently and as part of a team
• Experience working and/or managing volunteers
• Ability to adapt, gracefully, in a work environment which has often shifting needs
• Basic computer skills
• Experience maintaining confidentiality of customers or customers
• Ability to stay calm during stressful situations
• Experience engaging humbly with people who have identities that are different than your own

Nice To Haves

• Multi-lingual in English and/or Spanish, Hmong, Wolof, or other language
• Experience working with vulnerable or marginalized populations
• Training or understanding of ACEs or Trauma-Informed Care

Responsibilities

• Work with Food Pantry manager to provide a safe and welcoming environment within the Food Pantry
• Working under the direction of the Food Pantry Manager, support the requirement that the Space be staffed by at least one Food Pantry Coordinator whenever customers or volunteers are present
• Working under the direction of the Food Pantry Manager and with volunteers, ensure customers understand and follow pantry policies and procedures
• Ensure proper food safety handling
• Supervise, support, train and provide feedback to volunteers
• Maintain customer confidentiality
• Work closely with Retail locations to maintain a pickup schedule for donations
• Pickup Retail Rescue donations based on schedule, loading and unloading Goodman’s van
• Weigh and record all Retail Rescue donations
• Keep informed of inventory to help volunteers determine what items are available for restocking
• Maintain timely communication with Food Pantry Manager on any issues or concerns

Benefits

• Goodman Community Center offers generous health and dental plans as well as vision, life insurance, short-term disability, a 403(b) retirement plan, and a team member assistance program
• Free access to on-site Lussier Fitness Center
• Employee discount on room rental
• Generous PTO

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees