Food Operations Supervisor - (Harrah's Joliet)
About The Position
Harrah’s Joliet Hotel & Casino is seeking a Food Operations Supervisor to lead daily operations for Tortazo—Chef Rick Bayless’ vibrant Mexican concept—and Cross Street Grill. This full-time leadership role oversees high-volume food and beverage operations, delivering exceptional guest experiences while managing team performance, labor, inventory, cost controls, safety, and compliance. The ideal candidate brings restaurant leadership experience, strong communication and coaching skills, and a passion for hospitality in a fast-paced environment. Offering a career growth within Caesars Entertainment, this is an exciting opportunity to work alongside an award-winning culinary brand and build a long-term hospitality career.
Requirements
- 2+ years of management experience in high-volume quick-serve or casual dining preferred
- Strong leadership, communication, and guest service skills
- Knowledge of food cost controls and restaurant operations
- Proficiency in Microsoft Office and POS systems (Micros preferred)
- Flexible schedule including nights, weekends, and holidays
- Internal candidates must meet Harrah’s Joliet transfer eligibility requirements
- Lift and carry up to 20 lbs; occasionally up to 100 lbs
- Work in areas with smoke, noise, bright lights, and fast-paced activity
- Position requires: 75% walking, 15% sitting, 10% standing
- Frequent bending, reaching, twisting, kneeling, and climbing
Nice To Haves
- Bachelor’s Degree preferred
Responsibilities
- Lead daily operations for Tortazo and Cross Street Grill to ensure exceptional guest satisfaction and service standards
- Supervise, coach, and develop team members while fostering a positive, team-focused work environment
- Manage labor scheduling and staffing levels to support efficient, high-quality service
- Oversee food preparation and service to maintain consistency, quality, and presentation standards
- Monitor inventory, supplies, and cost controls, including daily financial reporting and operational audits
- Enforce appearance, safety, sanitation, and regulatory compliance standards across both outlets
- Conduct routine inspections of service, kitchen, prep, storage, and equipment areas
- Communicate operational updates and opportunities to Food Operations leadership
- Support hiring, training, performance management, and team development initiatives
- Recommend improvements to menus, procedures, and operations to enhance quality, efficiency, and profitability
Benefits
- Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
- Life and Disability Insurance to provide financial security in unexpected situations
- 401(k) retirement plan to help you save for the future.
- Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
- Education Assistance program to support your professional development and continuous learning
- Exclusive Team Member Discounts as a recognition of your valuable contribution to the team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
