Food & Merchandise Supervisor- Radio City

MSG Entertainment Holdings, LLC • New York, NY

5h • Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes world-renowned venues such as Madison Square Garden, Radio City Music Hall, and Beacon Theatre, showcasing sporting events, concerts, family shows, and special events. The Food & Merchandise Supervisor is responsible for providing an exceptional guest experience throughout the Theatre by leading and directing front line colleagues, overseeing the daily operation and maintenance of stands, warehouses, retail stores, and portable locations within Radio City Music Hall. This role involves managing customer service, employee productivity, performance, and adherence to company policies and standards. Success is measured by exceptional guest experience, commitment to continuous learning and development, and achievement of business results.

Requirements

• Minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue.
• Must have New York City Food Protection Certificate.
• Previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation and liquor laws.
• Excellent communication skills.
• Ability to mobilize key stakeholders, and engage with all levels in the organization.
• Demonstrated experience completing reports and documenting staff performance.
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Comfortable with managing conflict and responding to customer problems with a sense of urgency.
• Commitment to providing a high-quality service experience for guests.
• Ability to demonstrate success in managing multiple tasks while under tight deadlines.
• Experience motivating, and encouraging exceptional performance.
• Ability to hold team accountable for outcomes and monitor performance.
• Demonstrated experience coaching, mentoring and developing staff to perform at high levels.
• Proficient in Microsoft Word & Excel.
• Advanced knowledge with merchandise operations and sales techniques.
• Experience in producing and maintaining visual displays in a retail environment.
• Experience resolving inventory discrepancies.
• Possess exceptional attention to detail and strong follow-up skills.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.

Nice To Haves

• Completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc.
• Bar & Merchandise sales management experience.
• Food operations/service experience in accordance with NYC Board of Health regulations.

Responsibilities

• Accountable for daily supervision and leadership of front line colleagues in Food & Merchandise locations such as concession stands, kiosks and merchandise stores.
• Function as a role model by demonstrating a positive attitude and operate with high energy throughout the entire shift.
• Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals.
• Assess, evaluate and coach front line colleagues.
• Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one).
• Manage the content and delivery of pre-shift meetings.
• Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences.
• Highly responsive to emergencies in a fast paced, time sensitive environment.
• Monitors Department of Health (DOH) regulations and city codes.
• Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.
• Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary.
• Train and develop staff.
• Recommend and enforce disciplinary actions as necessary.
• Act as a liaison between upper management and staff.
• Ensure all company policies and standards are being met.

Benefits

• Robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
• Growth and longevity for our employees are top priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees