Food Cashier

Little River Casino Resort•Eastlake, MI

13d

About The Position

Responsible for excellent guest service by taking guest orders and entering through the Point of Sale (POS) system. Delivering food orders to dining room guests and keeping all products stocked. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

None
Michigan TAM certification or must obtain within 60 days of employment
Must obtain ServSafe Certification within 90-days and maintain throughout employment
At least 18 years of age
Basic organizational, written, and verbal communication skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Basic money-handling skills with the ability to count money and give change swiftly and accurately
Basic problem-solving skills
Accurate and detail-oriented
Maintain high confidentiality
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc.)
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence or integrity issues.

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Assists guests to place their orders and processes guest food orders using POS (Point of Sales) computer system.
Handles money accurately and securely according to established procedures.
Utilizes proper procedures in entering orders, retrieving cash reports, and entering all payment methods.
Maintains general knowledge of and provides information to guests regarding Little River Casino Resort events, promotions, programs, and services.
Performs general upkeep to designated areas and maintains general appearance of restaurant areas.
Performs all duties in accordance with Little River Casino Resort guest service standards.
Performs duties of cashiering, hosting, and delivery of room service according to business needs
Must satisfactorily complete all training assigned by the Resort and the F&B department.
Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Food & Beverage department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program.
Other duties as assigned.