Food & Beverage Supervisor

Arlo NoMad•New York, NY

3d•$25 - $25

About The Position

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Food & Beverage Supervisor . Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. The role of the Food & Beverage Supervisor is to assist and support the Food & Beverage Manager(s) in the overall operations of the Food & Beverage outlets. This position will follow the rooftop season of April 6th - September 15th.

Requirements

Certifications: Florida Food Handler Manager Certification
Knowledge: Minimum two (2) years of experience in F&B roles.
Physical Abilities: Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance.
Reaching overhead and below with the knees, including bending, twisting, pulling and stooping

Responsibilities

Always treat guests with courtesy and respect in a variety of situations
Honesty & Integrity
Delivers outstanding service and creates memorable experiences.
Coordinates and multi-tasks job duties in an active environment
Assists Restaurant Manager(s) in training and developing management and staff
Develops training documents, menu descriptions and service documents for front of house staff
Discuss hiring needs with Restaurant General Manager and People Services
Coordinate interviews with applicants as necessary
On boards and creates training programs for new hires
Prepare daily and seasonal staff training classes
Design and implement new tools and procedures to improve service as necessary
Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and restaurant menu additions
Handle all guest relations issues when guests call ie. chargebacks, staff issues, lost items, etc.
Ensure that all health department standards are being upheld daily
Ensures a high level of guest satisfaction and cultivates return business
Develops and upholds restaurant standard operating procedures
Meets guests and develops relationships to manage the restaurant from a promotional angle
Develops and upholds restaurant standard operating procedures
Upholds all People Services best practices
Follows and ensures compliance of all Arlo Hotels policies and standard operating procedures as outlined in the Employee Handbook
Acts as an ambassador to Arlo Hotels Culture
Oversees Banquet execution and Banquet needs