Food & Beverage Supervisor
About The Position
The Food & Beverage Supervisor provides oversight to all levels of the Food & Beverage outlets to ensure its profitable operation, optimum guest satisfaction and return visits. ESSENTIAL DUTIES & RESPONSIBILITIES: Responsible for all aspects of the effective management of outlets within a casino environment. Responsible for cleaning and sanitizing their areas to create a safe and sanitary environment for internal and external guests. Achieve operational objectives by contributing information and recommendations to strategic plans. Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends. Enhance department and overall business reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to accomplishments. Foster teamwork. Lead, direct, mentor and guide employees under their supervision. Actively coach, counsel, direct, train and mentor team in meeting company standards. Oversee all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service. Responsible for safeguarding all cash and charge receipts generated each day. Ensure total compliance with all alcohol service policies. Will effectively and compliantly address all alcohol service or compliance issues immediately. Maximize profitability by ensuring portion control. Monitor food handling, cash handling and work safety compliance. Monitors product quality to ensure high level of guest service. Ensure Point of Sale Systems (POS) are in working order. Audit for accuracy of Payment Card (PCI) compliance, charges and cash handling procedures. Abide by all Arizona State Liquor Laws Title 4, and Colorado River Indian Tribes Alcohol Beverage Ordinance. Abide by Guest Service Agreement for BlueWater Resort & Casino. Abide by F & B department policies and procedures. Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures. All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.
Requirements
- High School Diploma; GED required.
- Nationally recognized, advanced food service sanitation training course certification.
- At least one (1) year experience working in a supervisory capacity in a fast-paced quick service environment preferred.
- Must acquire and maintain a valid C.R.I.T Environmental Health Food Handlers Card, annual Arizona Liquor Liability and Control Management Certification, and other required compliance trainings.
- Must be 21 years of age and have a Valid Driver’s License.
- Must obtain and maintain a valid gaming license from the CRIT Tribal Gaming Agency prior to beginning work and must renew annually.
- Must be able to adhere to all BlueWater Resort & Casino and CDC guidelines in regards to the wearing of PPE (including but not limited to a mask and gloves).
- Must attend in-house comprehensive cleaning and disinfecting training on COVID-19 and other infectious diseases.
- Ability to communicate with team members, co-workers, management, and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
- Ability to communicate, read and write in English.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
- Ability to handle cash accurately and responsibly.
Nice To Haves
- Agilysys or other inventory control or POS experience helpful.
Responsibilities
- Responsible for all aspects of the effective management of outlets within a casino environment.
- Responsible for cleaning and sanitizing their areas to create a safe and sanitary environment for internal and external guests.
- Achieve operational objectives by contributing information and recommendations to strategic plans.
- Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends.
- Enhance department and overall business reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to accomplishments.
- Foster teamwork.
- Lead, direct, mentor and guide employees under their supervision.
- Actively coach, counsel, direct, train and mentor team in meeting company standards.
- Oversee all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.
- Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
- Responsible for safeguarding all cash and charge receipts generated each day.
- Ensure total compliance with all alcohol service policies.
- Will effectively and compliantly address all alcohol service or compliance issues immediately.
- Maximize profitability by ensuring portion control.
- Monitor food handling, cash handling and work safety compliance.
- Monitors product quality to ensure high level of guest service.
- Ensure Point of Sale Systems (POS) are in working order.
- Audit for accuracy of Payment Card (PCI) compliance, charges and cash handling procedures.
- Abide by all Arizona State Liquor Laws Title 4, and Colorado River Indian Tribes Alcohol Beverage Ordinance.
- Abide by Guest Service Agreement for BlueWater Resort & Casino.
- Abide by F & B department policies and procedures.
- Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures.
- All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
