Food & Beverage Supervisor

AccorHotel • Chicago, IL

3d • $29 - $29

About The Position

Passionate about everything Food & Beverage and putting a smile on guests’ faces? As an F&B Supervisor, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable. Your attention to detail and excellent communication skills as an F&B Supervisor will empower your team to deliver exceptional service to guests of our group functions and the hotel in general.
Reporting to the Food & Beverage Manager, the F&B Supervisor is responsible for the daily operations in the Food & Beverage Outlets and In Room Dining. This position is responsible for maintaining sanitation standards, assisting servers and hosts on the floor during peak meal periods, assisting with menu planning, and supervising outlets where applicable. Responsibilities include ensuring guest and colleague satisfaction while maintaining the operating budget.
Maintain high level of customer focus through the ability to develop and sustain productive customer relations; actively seeking information to understand and address customers’ needs.
Handle guest issues / complaints
Set high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Assure that standards of quality and procedures established for the Food & Beverage Department are understood and implemented in all food and beverage outlets and departments
Assist with training initiatives and programs for the continuing development of job skills for all team members of the Food & Beverage Department
Coordinate on a day to day basis with outlet managers the smooth running of the operation
Ensure all equipment, furnishing, service ware, and other physical assets within the Food & Beverage Department are properly purchased, accounted for, used, secured and maintained
Assure that the safety, sanitation and security program within the department
Maintain standards of hygiene for food handling and presentation
Follow all safety and sanitation policies
Ensure fire code compliance
Any other job tasks that may be assigned
Candidates must be available to work morning, mid-day, and evening shifts based on operational requirements.
Physical aspects of the position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Ability to perform physical labor for 8 hours at one time

Requirements

• Previous F&B or Supervisory experience preferred
• Knowledge of POS Systems (Specifically Silverware) preferred
• A passion for sequence of service and a desire to create an amazing experience for every single customer
• A person who is both an invaluable team player as well as a well-rounded leader
• Creative and passionate about customer service
• Warm and caring personality
• Highly responsible and reliable
• Able to work in a high-pressure environment
• Excellent interpersonal and communication skills; a team player
• Strong interpersonal and problem solving abilities
• Ability to communicate effectively in oral or written form
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team with or without supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Ability to use Microsoft Office Products (Word, Excel, Outlook)
• Provide the necessary State and Federal Requirements to work in Food and Beverage
• Must be able to work any shift assigned, such as holidays, weekends, mornings, afternoons and evenings.

Responsibilities

• Maintaining sanitation standards
• Assisting servers and hosts on the floor during peak meal periods
• Assisting with menu planning
• Supervising outlets where applicable
• Ensuring guest and colleague satisfaction while maintaining the operating budget
• Maintaining high level of customer focus through the ability to develop and sustain productive customer relations
• Handling guest issues / complaints
• Setting high standards of performance for self and others
• Assuming responsibility and accountability for successfully completing assignments or tasks
• Assuring that standards of quality and procedures established for the Food & Beverage Department are understood and implemented in all food and beverage outlets and departments
• Assisting with training initiatives and programs for the continuing development of job skills for all team members of the Food & Beverage Department
• Coordinating on a day to day basis with outlet managers the smooth running of the operation
• Ensuring all equipment, furnishing, service ware, and other physical assets within the Food & Beverage Department are properly purchased, accounted for, used, secured and maintained
• Assuring that the safety, sanitation and security program within the department
• Maintaining standards of hygiene for food handling and presentation
• Following all safety and sanitation policies
• Ensuring fire code compliance
• Any other job tasks that may be assigned

Benefits

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed