Food & Beverage Restaurant Reservationist - The Little Nell

The Little Nell•Aspen, CO

About The Position

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected] , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The Reservationist handles all incoming calls and assists with making, changing and confirming restaurant reservations.The Reservationist will handle special requests for guests and external reservation calls including those for small private events, wine cellar bookings, ticketed events, specialty dinners and all events sold by the Food & Beverage department. This position reports to the Director of F&B. Job Posting Deadline Applications for this position will be accepted until April 5, 2026.

Requirements

High School Diploma or equivalent preferred
One-year related experience required
Understanding on how to assist customers and meet their needs effectively
Proficient in the following; maintenance software (Alice), menu editing software (In Design), restaurant reservation software (Resy) and Microsoft Office programs
Knowledge of wine, food and cooking methods
Knowledge of company policies and procedures
Demonstrates expertise in the technical aspect of the job
Ability to prioritize tasks and manage time effectively
Ability to do basic problem-solving
Proficiency in communicating clearly both verbally and in writing to team members and customers
Ability to identify straightforward issues and propose simple solutions
Completes tasks and goals efficiently and effectively
Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
Ability to engage with customers in a positive and helpful manner
Ability to work independently with minimal supervision, completing work at a high standard
Ability to be a team player, working collaboratively with others

Nice To Haves

Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance

Responsibilities

Answer all incoming calls for all restaurants according to Forbes 5-star standards while assist guest needs over the phone or via email
Actively guides the guest through the reservation process including reservation times, table splits, special menus, general dietary restrictions and seating preferences
Makes, changes or cancels any reservations according to the reservation guidelines
Complete reservations properly in the dining reservation software
Maximizes restaurant seating and adheres to space and capacity constraints
Well versed in menu offerings and able to answer general questions related to menu items
Make sure that all restaurant-menus are current and up to date
Ensure that all private dining menus are ready before the actual meal period
Make copies, files and completes paperwork as needed
Other duties as assigned