Food & Beverage Restaurant Reservationist - The Little Nell

Aspen Skiing Company•Aspen, CO

4d•$24 - $24•Onsite

About The Position

The Reservationist handles all incoming calls and assists with making, changing and confirming restaurant reservations.The Reservationist will handle special requests for guests and external reservation calls including those for small private events, wine cellar bookings, ticketed events, specialty dinners and all events sold by the Food & Beverage department. This position reports to the Director of F&B.

Requirements

High School Diploma or equivalent preferred
One-year related experience required
Understanding on how to assist customers and meet their needs effectively
Proficient in the following; maintenance software (Alice), menu editing software (In Design), restaurant reservation software (Resy) and Microsoft Office programs
Knowledge of wine, food and cooking methods
Knowledge of company policies and procedures
Demonstrates expertise in the technical aspect of the job
Ability to prioritize tasks and manage time effectively
Ability to do basic problem-solving
Proficiency in communicating clearly both verbally and in writing to team members and customers
Ability to identify straightforward issues and propose simple solutions
Completes tasks and goals efficiently and effectively
Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
Ability to engage with customers in a positive and helpful manner
Ability to work independently with minimal supervision, completing work at a high standard
Ability to be a team player, working collaboratively with others

Responsibilities

Answer all incoming calls for all restaurants according to Forbes 5-star standards while assist guest needs over the phone or via email
Actively guides the guest through the reservation process including reservation times, table splits, special menus, general dietary restrictions and seating preferences
Makes, changes or cancels any reservations according to the reservation guidelines
Complete reservations properly in the dining reservation software
Maximizes restaurant seating and adheres to space and capacity constraints
Well versed in menu offerings and able to answer general questions related to menu items
Make sure that all restaurant-menus are current and up to date
Ensure that all private dining menus are ready before the actual meal period
Make copies, files and completes paperwork as needed
Other duties as assigned