Food & Beverage Reservations Agent

Montage Hotels & Resorts•Laguna Beach, CA

8d•$22

About The Position

The F&B Reservations Agent is responsible for managing and coordinating restaurant reservations to ensure an exceptional guest experience. This role involves handling incoming calls, emails, and online booking requests, maintaining accurate reservation records, and collaborating with the F&B team to optimize seating and service flow.

Requirements

High school Diploma or equivalent required
Minimum of two (2) years’ experience in a customer service role required
Excellent telephone etiquette and verbal and written communication skills required
Knowledge of Microsoft Office products such as Word, Excel, and Outlook required

Nice To Haves

Previous experience working in an upscale hotel preferred

Responsibilities

Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
Accurately inputting and organizing Restaurant reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
Accommodating in-house guest requests, ensuring a high level of guest satisfaction
Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
Handle all incoming reservation requests via phone, email, and online platforms promptly and professionally.
Confirm, modify, and cancel reservations as needed.
Maintain accurate records in the reservation system.
Offer recommendations and upsell special dining experiences when appropriate.
Assist with special requests such as dietary requirements, celebrations, and group bookings.