Food & Beverage Outlet Manager

Kingsmill Resort•Williamsburg, VA

16d

About The Position

The Food & Beverage Outlet Manager is responsible for the daily operation and overall success of assigned food and beverage outlets at Kingsmill Resort. This role ensures exceptional guest experiences, drives revenue, manages staff performance, and upholds the resort’s service, quality, and brand standards. The ideal candidate is a hands-on leader with strong hospitality instincts and a passion for elevated service in a resort setting.

Requirements

Minimum of 2–4 years of food and beverage management experience, preferably in a resort, hotel, or upscale dining environment
Strong leadership, communication, and organizational skills
Proven ability to manage budgets, labor, and operational costs
Knowledge of food safety, sanitation, and alcohol service regulations
Flexible schedule, including evenings, weekends, and holidays
Ability to lift, push, pull or carry up to 40 pounds, to lift loaded food tray above shoulder
Ability to walk, stoop, kneel, crouch, reach, stand for 8-10 hours in a hot environment
Ability to bend at waist and perform repetitive hand and foot action with good hand/eye/foot coordination
Must possess excellent verbal and written communication skills
Ability to adapt to change, new situations, and changes in staffing and procedures
Strong knowledge of food, wine, liquor, beer and styles of service
Knowledge of pertinent health regulations and liquor laws
Possess Food Handler Certification within 30 days of hire
Possess TIPS certification within 30 days of hire
Ability to work days, nights, weekends, holidays

Responsibilities

Oversee daily operations of assigned food and beverage outlets, ensuring smooth, efficient, and guest-focused service
Maintain high standards of food quality, presentation, cleanliness, and safety
Resolve guest concerns promptly and professionally to ensure satisfaction and loyalty
Ensure compliance with all health, safety, and sanitation regulations
Recruit, train, schedule, and supervise food and beverage staff
Coach and motivate team members to deliver consistent, high-quality service
Conduct performance evaluations and support employee development
Foster a positive, professional, and service-driven work environment
Monitor sales, labor costs, and operating expenses to meet budget goals
Manage inventory, ordering, and cost controls for food, beverage, and supplies
Analyze financial reports and implement strategies to increase profitability
Assist in menu development, pricing, and promotions in collaboration with culinary leadership
Work closely with Culinary, Events, and Resort Operations teams to ensure seamless guest experiences
Support resort-wide events, banquets, and seasonal programming as needed
Uphold Kingsmill Resort’s brand standards and luxury hospitality culture
Manage hourly team members schedules and punches