Story Land - Food & Beverage Operations Supervisor (Workamper)

Herschend • Bartlett, NH

43d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Food & Beverage (F&B) Ops Supervisor is responsible for managing operations of one or more F&B locations throughout Story Land. The day-to-day responsibilities of this role include overseeing assigned F&B hosts, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also participates in the recruitment, scheduling, timekeeping, reporting and training activities for the F&B department, to ensure a smooth and safe daily operation. We are currently looking for a: Story Land - Food & Beverage Operations Supervisor (Workamper)

Requirements

• Must be at least 18 years of age to comply with NH Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have negative TB test results within the last 2 years
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Must be able to work in a fast-paced environment.
• Must be able to be productive during slow periods.
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• High School diploma or equivalent preferred; Equivalent work experience will also be considered
• 2-3 years of previous work experience in food service, quick service, or restaurant setting
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Nice To Haves

• 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
• Previous amusement park, theme park, or waterpark experience a plus
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

• Supervise the daily operations of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Story Land’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned hosts including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with NH law
• Assist with team scheduling and timekeeping activities
• Oversee/train new supervisors, assistant supervisors and hosts.
• Attend daily In-Park Revenue meetings
• Communicate pertinent information between management and hosts
• Manage compliance with NH State Health Department and other inspectors/auditors in your locations.
• Report any potential safety hazards and maintenance request to management.
• Welcome all guests with a smile and positive attitude!
• Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.
• Maintains all alcohol safety practices when applicable.
• Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
• Oversees quality controls and production of food items.
• Manages inventory, focusing on portion and waste controls.
• Interfaces with warehouse on product and supply needs.
• Interfaces with maintenance on all equipment or physical plant needs.
• All other duties assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land, Living Shores and all sister parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED