Food & Beverage Operations Intern, Part Time

Highgate Hotels•Boston, MA

53d

About The Position

The Food & Beverage Operations Intern provides direct support to the food and beverage team, ensuring smooth daily operations through guest engagement, service assistance, and organizational support. This role involves assisting with front-of-house service, maintaining operational readiness, and performing administrative tasks as needed. The F&B Hospitality Associate plays a key role in upholding service standards and enhancing the overall guest experience. This is a physically active position requiring extended periods of standing, walking, and lifting. The ability to transport and occasionally serve alcoholic beverages in compliance with hotel policies and legal regulations is required. This is a part-time position, Saturdays 3PM - 11PM and Sundays 11AM - 7PM.

Requirements

High school diploma or equivalent required
Ability to work flexible hours, including weekends and holidays
Must be able to lift and transport up to 50 lbs.
Comfortable standing and moving for long periods throughout the shift
Ability to work in a fast paced, service driven environment
Maintain a polished, professional, and guest focused demeanor at all times
Communicate effectively in English, both verbally and in writing
Strong organizational skills with the ability to multitask and prioritize tasks efficiently
Maintain high standards of personal appearance and grooming
Proactively anticipate guest needs and provide prompt service
Uphold confidentiality and demonstrate integrity in all tasks
Work collaboratively with other departments to support seamless service execution

Nice To Haves

Minimum one year of experience in a hospitality, restaurant, or guest service role preferred
College coursework in hospitality or a related field is beneficial
Proficiency with Microsoft Office and internal hotel systems preferred

Responsibilities

Answer telephone and email inquiries, responding promptly and professionally
Maintain up to date knowledge of hotel events, restaurant hours, and menu offerings
Assist with guest arrival and seating, following established service protocols
Manage reservations and waitlists, effectively communicating wait times to guests
Ensure seamless communication of guest details and requests to service staff
Organize and distribute menus while maintaining clean and presentable service areas
Assist with light cleaning and setup tasks as needed to maintain an organized work environment
Support the management team in strategizing service execution
Assist with menu printing, assembly, and general office administrative work
Handle department related correspondence and documentation
Attend required meetings and training sessions
Perform other duties as assigned by management