Food & Beverage Manager

Pyramid Global Hospitality•Naples, FL

2d•$80,000 - $125,000•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today. What you will have an opportunity to do: Responsible for inventory, ordering of beverage items – liquor, beer, wine, and beverage/barware items for pool locations Meets bar financial objectives by watching labor and overhead costs, collecting revenues; controlling alcoholic beverage portions Responsible for implementing and holding strict standards for safety and sanitation as well as overall bar organization and storage Keeps accurate inventory of bar supplies, product, and keep up with par levels/stocking Responsible for implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. Keeps bar equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs Maintains safe, secure, legal, and healthy environment by establishing, following, and enforcing sanitation and quality of drink preparation and service standards and procedures; monitoring customers alcohol consumption. Responsible for recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Maintains bar atmosphere by arranging bottles and glasses displays; encouraging comradery; arranging entertainment; controlling lighting, background music, and video displays. Must acquire strong knowledge of our POS system and act as the point of contact for any technical support and/or maintenance necessary Ability to meet deadlines and work well under pressure Manages controllable costs to goal and is responsible for the overall bar and beverage P&L results Keep a clear line of communication within the team including Managers, Chefs, and Director Maintains floor presence the majority of the shifts, including table/seat touching in both pool locations Creates team member schedules, ensuring fairness and complete coverage and proper labor budget Mix drinks, pour, and serve wine, beer, and other beverages as needed to assist staff as necessary Handle paperwork and other administrative duties Holds daily pre-shift meetings and keeps staff informed (per shift) and handle complaints, conflicts, questions, and suggestions from team members Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction Develop collaborative relationships and synergy with other departments such as Restaurant Operations, Convention Sales & Services, Catering, Special Events, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management Ensure all accounting matters are handled in compliance with company policy Perform other functions as needed What are we looking for? Combination of Education and Experience will be considered. Sunseeker Resort performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resort uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

Requirements

Bachelor’s degree preferred in hospitality management or related field
Minimum of two (2) years’ work experience in a management position in a Full Service, High-Volume Restaurant/Bar/Pool atmosphere
SERV Safe certification and or relative related training associated with Food Safety, and HAACP systems
Previous Mixology and Beverage program experience
Experience in food safety audits/sanitation standards in restaurants or retail foodservice operations
Ability to work varied shifts, including weekends and holidays
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Ability to work independently, as well as lead, manage and motivate a team
Willingness to work and succeed in a fast-paced environment and stay calm under pressure
Analytical skills and a solid understanding of business management practices and strategies
Highly Organized
Strong communication skills. Written and verbal
Able to understand, speak and follow written and verbal instruction in English
Ability to demonstrate discretion and leadership in complex team member relations matters.
The ability to stay positive and calm under pressure.
A strong work ethic and a desire to learn and grow
Strong leadership skills
Multi-task and have a great sense of urgency with changing priorities
Work independently as well as in a team environment
Work under pressure and meet deadlines
Follow Company Budgets and established goals

Responsibilities

Responsible for inventory, ordering of beverage items – liquor, beer, wine, and beverage/barware items for pool locations
Meets bar financial objectives by watching labor and overhead costs, collecting revenues; controlling alcoholic beverage portions
Responsible for implementing and holding strict standards for safety and sanitation as well as overall bar organization and storage
Keeps accurate inventory of bar supplies, product, and keep up with par levels/stocking
Responsible for implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
Keeps bar equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
Maintains safe, secure, legal, and healthy environment by establishing, following, and enforcing sanitation and quality of drink preparation and service standards and procedures; monitoring customers alcohol consumption.
Responsible for recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Maintains bar atmosphere by arranging bottles and glasses displays; encouraging comradery; arranging entertainment; controlling lighting, background music, and video displays.
Must acquire strong knowledge of our POS system and act as the point of contact for any technical support and/or maintenance necessary
Ability to meet deadlines and work well under pressure
Manages controllable costs to goal and is responsible for the overall bar and beverage P&L results
Keep a clear line of communication within the team including Managers, Chefs, and Director
Maintains floor presence the majority of the shifts, including table/seat touching in both pool locations
Creates team member schedules, ensuring fairness and complete coverage and proper labor budget
Mix drinks, pour, and serve wine, beer, and other beverages as needed to assist staff as necessary
Handle paperwork and other administrative duties
Holds daily pre-shift meetings and keeps staff informed (per shift) and handle complaints, conflicts, questions, and suggestions from team members
Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Develop collaborative relationships and synergy with other departments such as Restaurant Operations, Convention Sales & Services, Catering, Special Events, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management
Ensure all accounting matters are handled in compliance with company policy
Perform other functions as needed