Canopy by Hilton Grand Rapids Downtown-Food & Beverage Manager

Lodgco•Grand Rapids, MI

About The Position

The Food & Beverage Manager will provide leadership to the associates of Canopy Central, Rooftop bar, as well as inventory management and controls. The position is responsible for ensuring the hotel is poised to deliver exceptional quality, high margin, creative and innovative food and beverage offerings that exceed guest expectations, financial goals, hotel brand standards, effective management of assigned staff to ensure guest satisfaction and positive employee relations.

Requirements

3+ years of experience in food and beverage management, hotels preferred
Ability to interpret financial and operational data into operational plan
Satisfactory criminal background screening required – professional references from the hospitality industry.
Strong leadership and development skills
Ability to lead and direct a team
Strong time management and negotiation skills
Ability to communicate effectively with the public and other team members
Ability to work extended hours when business necessitates

Nice To Haves

Culinary experience front of the house

Responsibilities

Assist in developing menus for the Canopy Central Café and Rooftop Bar.
Responsible for management of expenses to maximize hotel profitability.
Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
Follows procurement guidelines and applies good business judgment.
Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
Accountable for guest satisfaction by ensuring food and beverage service standards are met and guests’ needs are responded to in a timely manner.
Resolves guests’ complaints in courteous and friendly manner, focuses on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Responsible for training all employees and ensuring training records are maintained.
Analyzes quality issues, identifies training needs and ensures implementation to improve results.
Utilizes available resources and adheres to training policies.
Ensures all Lodgco, brand, and department specific training requirements are met.
Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards, brand, local, state and federal regulations.
Responsible for appropriate ordering and inventory control procedures.
Scheduling employees and covering shifts as needed.
Ensures a clean and safe work environment, and follows all Lodgco procedures for guest/employee incidents.
Responsible for interviewing, hiring, coaching, and development of all employees.
Evaluates staff performance and takes appropriate corrective action as needed to hold employees accountable.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Responsible for effective self/workload management.
Demonstrates clear written and verbal communication skills.
Promotes collaboration and positive, professional work environment.
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Adheres to all Lodgco Standard Operating Procedures.