Canopy by Hilton Grand Rapids Downtown-Event and Social Content Enthusiast-Manager

Lodgco•Grand Rapids, MI

19d

About The Position

JOB SUMMARY: Responsible for providing sales and event support to the hotel. ESSENTIAL JOB FUNCTIONS: Sales and Event: Coordination of all events and group business, as contracted by the sales team. Answer all client phone calls in a prompt and professional manner. Respond to all sales inquiries and follow-up on all customer needs accurately, timely and in a professional manner. Actively solicit new business based on hotel’s needs (TBD by GM or Sales Leader) Proactively sell and conduct tours of meeting and banquet space while providing information on hotel Meet or exceed sales and activity goals determined by GM or DOS. Generate correspondence, reports and necessary forms (i.e. contracts, prepare proposals, etc.) as directed Coordination of all group business as contracted by the sales team. Effectively communicate with all departments, including any outside vendors, to ensure that the meeting and related functions are executed to exceed the client’s expectations-assist set up, tear down of meeting rooms and/or additional amenities Take ownership of meeting space and supplies. This will include but is not limited to; Inventory, asset management, maintaining room condition to facilitate site visits and guest impression. Scheduling to include set-up, breakdown, cleaning, and serving of meeting spaces. This will include customer facing staff. Maintain well-documented, accurate, organized and up-to-date file management both hard copy as well as digital/Sales software example being Delphi. Develop strong customer relationships through professional client communication Communicate with hotel team for accurate execution of group’s needs (BEO’s and group resumes) Completing required sales reports Assist hotel with implementing hotel specific selling strategies as determined by the GM and DOS. Confirm all group and meeting details prior to arrival Greet contact for each meeting and confirm expectations On-site contact during events – when needed Create signage (reader boards and door cards) specific to each event Create post-event evaluations of each event to ensure success in the future. Work with operations team to build and maintain group blocks including inputting rooming lists when necessary. Promptly follows-up on all customers needs and inquiries in an efficient and expedient manner Works to create successful client events as needed based on overall sales effort. Book events that are meeting room specific. Maintains social media sites, such as Facebook, Instagram, etc. This will include content development, specialty posts, guest interactions, among other tasks based on need. Social Media Responsibilities Develop and execute comprehensive marketing plans and programs, both short and long-term strategies, to support Restaurants and Hotel and meet revenue objectives, as part of a team to include but not limited to Director of Food & Beverage, GM, and DOS. Oversee and manage the maintenance of hotel website, Facebook page and other Social Media platforms that develop. Manage hotel website. Work in conjunction with Revenue team to maintain OTA websites and property-specific websites to ensure information is accurate and current. Ensure high quality, online visual representation is maintained for Hotel and Restaurants. Research, analyze, and monitor various environmental factors to capitalize on market opportunities. Maintain brand standards throughout all promotional materials, communications, and events. Create and oversee the development of promotional and collateral materials. This will include social media content. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Excellent verbal communication, phone, and presentation skills
Time management and problem solving abilities
Self-motivated, well organized, and detail-oriented
Excellent computer software skills
Customer/client focus with ability to build and maintain relationships
Hotel experience required
Valid driver’s license and safe driving record – satisfactory criminal background screening required

Nice To Haves

Event Management or Hospitality degree is strongly preferred

Responsibilities

Coordination of all events and group business, as contracted by the sales team.
Answer all client phone calls in a prompt and professional manner.
Respond to all sales inquiries and follow-up on all customer needs accurately, timely and in a professional manner.
Actively solicit new business based on hotel’s needs (TBD by GM or Sales Leader)
Proactively sell and conduct tours of meeting and banquet space while providing information on hotel
Meet or exceed sales and activity goals determined by GM or DOS.
Generate correspondence, reports and necessary forms (i.e. contracts, prepare proposals, etc.) as directed
Effectively communicate with all departments, including any outside vendors, to ensure that the meeting and related functions are executed to exceed the client’s expectations-assist set up, tear down of meeting rooms and/or additional amenities
Take ownership of meeting space and supplies.
Scheduling to include set-up, breakdown, cleaning, and serving of meeting spaces.
Maintain well-documented, accurate, organized and up-to-date file management both hard copy as well as digital/Sales software example being Delphi.
Develop strong customer relationships through professional client communication
Communicate with hotel team for accurate execution of group’s needs (BEO’s and group resumes)
Completing required sales reports
Assist hotel with implementing hotel specific selling strategies as determined by the GM and DOS.
Confirm all group and meeting details prior to arrival
Greet contact for each meeting and confirm expectations
On-site contact during events – when needed
Create signage (reader boards and door cards) specific to each event
Create post-event evaluations of each event to ensure success in the future.
Work with operations team to build and maintain group blocks including inputting rooming lists when necessary.
Promptly follows-up on all customers needs and inquiries in an efficient and expedient manner
Works to create successful client events as needed based on overall sales effort.
Book events that are meeting room specific.
Maintains social media sites, such as Facebook, Instagram, etc.
Develop and execute comprehensive marketing plans and programs, both short and long-term strategies, to support Restaurants and Hotel and meet revenue objectives, as part of a team to include but not limited to Director of Food & Beverage, GM, and DOS.
Oversee and manage the maintenance of hotel website, Facebook page and other Social Media platforms that develop.
Manage hotel website.
Work in conjunction with Revenue team to maintain OTA websites and property-specific websites to ensure information is accurate and current.
Ensure high quality, online visual representation is maintained for Hotel and Restaurants.
Research, analyze, and monitor various environmental factors to capitalize on market opportunities.
Maintain brand standards throughout all promotional materials, communications, and events.
Create and oversee the development of promotional and collateral materials.