Food & Beverage Manager

RAM Hotels • Birmingham, AL

27d

About The Position

The Food and Beverage Manager is a customer focused professional that oversees all aspects of food and beverage operations. Your daily functions will include leading the F&B team to success, delivery stellar service to our guests, creating a unique experience and supporting the overall performance of the hotel. If you are a vibrant customer-focused F&B professional, looking to join a premier hotel, this may be the job for you!

Requirements

• Preferably 1-year experience in Food and Beverage “front of the house” management experience with demonstrated leadership.
• Excellent customer service skills.
• Ability to follow directions and work in a fast-paced environment.
• Additional training (as required).
• Must be flexible to work varied schedules.
• Must have the physical ability to walk, bend, and stand for long time periods.
• Must be able to lift up to 50 lbs.
• Must adhere to grooming and appearance standards in alignment with uniform.
• Must be dependable.
• Effective decision making and problem-solving skills.
• Strong communication skills (verbal, listening, and written).
• Effective conflict management skills.
• Good training/facilitator skills.
• Ability to work well in stressful and high-pressure situations.
• Ability to express compassion while remaining composed
• Ability to remain calm and focused while working under pressure.
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive.
• Ensure that you are always a positive representation of the property
• Embrace and respect diversity and multi-cultural environments.

Nice To Haves

• Previous experience in the hospitality industry (preferred).

Responsibilities

• Consistently offer professional, friendly, and attentive service to guests
• Anticipate guests needs and answer questions that the guests may have pertaining to their visit with us
• Respond promptly
• Be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries
• Resolve guests’ complaints to ensure guests satisfaction.
• Complete all required brand specific training as directed by General Manager
• Complete all required health and safety training
• Adhere to all property specific brand standards
• Knowledge of fire alarm and evacuation procedures.
• Operate the point of sale system
• Prepare food and beverage while complying with brand standards
• Serve guests in accordance with federal, state, and local laws.
• Always maintain a clean and well stocked workspace
• Maintain an accurate inventory of all supplies and equipment
• Train associates in all areas of the restaurant to ensure guest satisfaction
• Review guest satisfaction surveys and make improvements where needed.
• Ensure profitability by proper promotions and waste control.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

Benefits

• RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.
• As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed