Food & Beverage Manager

Troon • Cincinnati, OH

29d • $37,500 - $55,000

About The Position

The Food & Beverage Manager will inspire and demonstrate the inclusive and stylized culture that allows the team to consistently exceed member and guest experiences through an outstanding food and beverage operation. The Manager needs to be communicative, organized, and personable. They are a true professional who can impart detailed knowledge of our menus, wines, and cocktail lists with staff and guests alike. They are meticulous when it comes to pre-shift preparation and meetings, dining room and bar setup, and atmosphere. They are obsessive about cleanliness. They will do anything for a member or co-worker and they take pride in delivering a world-class occasion each and every day. The Food and Beverage Manager must have the ability to wear multiple hats on a daily basis for smooth day to day operations, all the way from helping out with all food and beverage related duties to staffing/hiring/training of the employees. The Food and Beverage Manager must have the ability to wear multiple hats on a daily basis for smooth day to day operations, all the way from helping out with all food and beverage related duties to staffing/hiring/training of the employees. Compensation: Base pay of $37,500 plus gratuity coming to a possible total of $50,000 What You Do: Supports strategy to meet/exceed annual department revenues of $1MM+ Drives cohesion and efficiencies through each outlet, which includes: the Snack Shack, beverage carts, and banquets & catering Leads in the creation and execution of high-quality banquet and catering events and services up to 150 attendees Develops relationships with the members to personalize and anticipate service needs Leads and coaches all supervisors, culinary team, food service associates and bartenders Maintains positive working relationships with vendors and third-party contractors Develops schedules that meet the demands of the clientele and within the budgeted labor expenses Assists in the completion of all month end inventories to include the kitchen, bars and supplies Assists with budget development, cost analysis, and financial reporting Assists in the marketing of all resort dining and events, both internal and external Manages front-line associates including supervisors, food servers and bartenders Promotes and implements all Troon food and beverage standards, procedures and policies Assists and leads interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, communicates opportunities, praise, progressive performance documentations of all managers, food servers and bartenders; addressing complaints and resolving issues Manages department members that may include, but is not limited to: food server, lead bartender, food servers, bartenders and any other food service personnel Conducts effective orientation and training to each associate and develops ongoing training programs and tests for comprehension Monitors business volume forecast and plans accordingly in areas of labor, productivity, costs and other expenses Incorporates safe work practices in job performance 10% Administrative duties Regular and reliable attendance Performs other duties as required

Requirements

• Field related education or one or more years of related experience and/or training; or equivalent combination of education and experience
• Country Club Management experience
• Restaurant/Kitchen Management experience
• Event execution experience
• Hospitality experience
• Frequently stands, sits, walks, tastes, smells, talks, hears, uses hands, and reaches with hands and arms.
• Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches.
• Occasionally lifts up to 50 pounds.
• Food Safety and Applicable Sanitation Training
• Alcohol Awareness Training
• Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
• Must meet state age requirements for handling alcoholic beverages
• Working knowledge of wine, spirits and regional cuisines
• Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates
• Strong problem analysis and problem resolution skills
• Strong multi-tasking, organizational and time management skills to ensure a quick response to member and guest needs.
• High level of active listening skills and strong member/guest service skills which includes the ability to resolve issues/complaints with tact and diplomacy
• Strong written and verbal communication skills
• Strong leadership and people management skills
• Professional and courteous demeanor
• Ability to create high performance teams and to be an effective team player
• Demonstrate a consistent commitment to company values
• Perform with a focus on individual and team advancement
• Computer proficiency in Microsoft products such as Word, Excel, PowerPoint, Outlook
• Ability to maintain effective financial accountability to the company and to the ownership
• Complete and comprehensive understanding of the physical infrastructure, food and beverage controls and financial back office systems of a hospitality/food service environment
• Working knowledge of food and beverage service equipment and current trends.
• Exceptional personal hygiene and positive representation of the organization to Troon associates, members, guests and vendors

Nice To Haves

• Kitchen/Restaurant experience is a plus as we do not have a chef and all catering is done by FB manager and hourly staff.

Responsibilities

• Supports strategy to meet/exceed annual department revenues of $1MM+
• Drives cohesion and efficiencies through each outlet, which includes: the Snack Shack, beverage carts, and banquets & catering
• Leads in the creation and execution of high-quality banquet and catering events and services up to 150 attendees
• Develops relationships with the members to personalize and anticipate service needs
• Leads and coaches all supervisors, culinary team, food service associates and bartenders
• Maintains positive working relationships with vendors and third-party contractors
• Develops schedules that meet the demands of the clientele and within the budgeted labor expenses
• Assists in the completion of all month end inventories to include the kitchen, bars and supplies
• Assists with budget development, cost analysis, and financial reporting
• Assists in the marketing of all resort dining and events, both internal and external
• Manages front-line associates including supervisors, food servers and bartenders
• Promotes and implements all Troon food and beverage standards, procedures and policies
• Assists and leads interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, communicates opportunities, praise, progressive performance documentations of all managers, food servers and bartenders; addressing complaints and resolving issues
• Manages department members that may include, but is not limited to: food server, lead bartender, food servers, bartenders and any other food service personnel
• Conducts effective orientation and training to each associate and develops ongoing training programs and tests for comprehension
• Monitors business volume forecast and plans accordingly in areas of labor, productivity, costs and other expenses
• Incorporates safe work practices in job performance
• Administrative duties
• Regular and reliable attendance
• Performs other duties as required

Benefits

• This is a full benefit position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed