Food & Beverage - Director

Ensemble • Long Beach, CA

7d • $110,000 - $120,000

About The Position

Oversee all food and beverage operations, including restaurants, lounges, kitchen, room service, and banquets, to ensure exceptional guest service, employee engagement, and financial performance. Responsible for both short and long-term planning, budget development, marketing strategies, and operational execution. Serves as a member of the hotel executive committeeResponsibilities

Requirements

• Bachelor’s degree or equivalent experience
• 7 -10 years of Food & Beverage leadership experience, including :
• Management in a high-volume, upscale restaurant environment
• Restaurant openings, repositioning, or rebranding
• Advanced service training
• Proficiency with systems such as Micros cloud, Avendra, Profit Sword or similar P & L systems, Oprea PMS, Open Table, Schedulefly, Microsoft Word, Excel, and HRIS platforms
• Advanced understanding of F & B and hospitality operations.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Strong administrative and organizational skills, including budgeting, purchasing, and reporting
• Ability to read, write, and communicate effectively for guest interaction and administrative tasks.
• rate for written guest communication, administrative, and Human Resource responsibilities.
• Requires excellent reading and writing abilities 100% of the workday.
• Ability to assist outlets during peak periods
• Frequent standing and walking (80% of workday)
• Occasional bending, kneeling, and stair climbing
• Exposure to cold environments(e.g., walk-in refrigeration inspections)
• Limited exposure to cleaning chemicals
• Good driving record.

Nice To Haves

• Experience with unionized labor
• Bilingual - English/Spanish

Responsibilities

• Lead recruitment, hiring, training development, performance management, and compensation processes.
• Address employee relations issues and partner with HR on disciplinary actions or termination recommendations
• Cultivate a culture of accountability, service excellence, and team engagement
• Develop and manage annual budgets, forecasts, business plans, and departmental objectives
• Monitor labor costs and productivity expenses to maintain profitability.
• Implement and ensure compliance with company SOP’s and all safety, sanitation, and regulatory standards
• Maintain high levels of quality service, cleanliness, and hospitality across all Food & Beverage Operations.
• Collaborate with the Culinary and Food & Beverage leaders to deliver seamless guest experiences for group business, VIP arrivals, and special events.
• Partner with Property Maintenance to manage preventative maintenance in all Food & beverage areas.
• Work with Sales and Marketing to maximize revenue opportunities
• Participate in daily operations meetings to support communication and service consistency.
• Address guest concerns promptly and professionally to maintain high levels of satisfaction and loyalty.
• Review service scores, online feedback, and internal audits to identify and address improvement areas.
• Conduct regular inspections of Food & Beverage outlets.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee assistance program
• Great discounts on Hotels, Restaurants, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director