Grand Canyon South Rim - Food & Beverage Director

Xanterra Travel Collection

About The Position

We are seeking a Director of Food & Beverage to lead a high-volume, multi-unit operation featuring seven dining outlets, two lounges, and a food truck. This role is responsible for culinary innovation, operational excellence, and exceptional guest experiences while managing a team of approximately 350 employees in a resort environment.

Requirements

Minimum 5 years of senior-level, multi-unit Food & Beverage management experience in a high-volume resort or park setting.
Proven ability to lead large teams and deliver exceptional guest experiences.
Strong financial acumen with experience in budgeting and P&L accountability.
ServSafe and TIPS certifications required.
Excellent communication, problem-solving, and analytical skills.
Proficiency in MS Office, Kronos, and POS systems.
Ability to motivate and mentor employees at all levels.
Valid Arizona driver’s license (or ability to obtain) and compliance with company Driver Safety Program.

Responsibilities

Inspire and lead Food & Beverage management teams to foster collaboration, accountability, and service excellence.
Coordinate with the Director of Culinary Services to determine and monitor standards and establish the strategic direction of the department.
Cultivate a learning environment that develops future leaders and promotes continuous improvement.
Partner with corporate leadership to implement company-wide strategies and initiatives.
Ensure seamless front-of-house and culinary operations to deliver superior guest satisfaction.
Monitor guest feedback and service scores weekly; implement action plans to improve results.
Maintain awareness of industry trends and encourage creativity in menu development and presentation.
Monitor the employee dining room menu and environment to ensure that employees have nutritious and health-conscious meals served consistently and in a timely manner.
Develop and execute annual operating budgets for all outlets.
Review monthly P&L statements, analyze variances, and adjust forecasts as needed.
Drive margin improvement programs and utilize KPIs for data-driven decision-making.
Oversee adherence to all applicable laws, codes, and regulations (liquor, health, OSHA, ADA, EEOC).
Ensure compliance with National Park Service contractual obligations, US Food Code, and sanitation standards.
Conduct a physical audit of each outlet weekly and share feedback, suggestions, and direction with the Unit Manager, Director of Culinary Service, and the Executive Director of Operations.
Maintain satisfactory scores on all inspections and evaluations.
Collaborate with the Food & Beverage Trainer to deliver ongoing training in customer service and technical skills.
Ensure all staff meet required certifications and training schedules.
Participate in the rotating Director-on-Duty program for after-hours/weekend coverage.
Demonstrated success in leading large, multi‑level teams and collaborating effectively with managers of diverse experience levels to consistently deliver exceptional guest experiences
Perform other tasks or projects as assigned.

Benefits

Free employee housing in a single family home. Responsible for paying the utilities and a $300 housing deposit.
100% discount on food purchases made at any of the F&B outlets for the South Rim, Grand Hotel, and Railway Hotel.
50% discount on alcohol purchases made at any of the F&B outlets of the South Rim, Grand Hotel, and Railway Hotel.
40% discount on retail purchases at any of the Retail shops for the South Rim, Grand Hotel, and Railway.
Free on-site laundry facility, free shuttle service.
Vacation, Holiday and Sick Leave
Medical, Vision, Dental, 401k and other insurance benefits
Rec Center – Fitness Equipment, Computers, and Free WiFi
Paid Day off on your birthday with restaurant & retail discounts
Discounted mule rides
Summer Property Olympics
Free Grand Canyon Railway Train Rides
Exclusive retail, lodging, and dining discounts at other Xanterra properties
Generous benefit program for eligible employees
$350 Referral Bonus Program