Food & Beverage Attendant

Smoky Mountain Resorts • Pigeon Forge, TN

4d • $17 - $19

About The Position

The Food & Beverage Attendant serves as the front line for customer service at their assigned work location. They will become proficient in operations, process and efficiency, while ensuring food quality and safety standards are followed. The Food & Beverage Attendant is responsible to take orders, prepare and serve menu items at four uniquely themed food and beverage locations to include: Refuel, Scoops, Nonnaroni’s and Snack Shack. Their focus is on providing exceptional food and beverage experiences while maintaining safety and quality standards.

Requirements

• Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, helping others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene and dress represent the company’s image.
• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• High school diploma or equivalent.
• Certification for ‘ABC’ (Alcoholic Beverage Commission) license is typically required within 5 days from work start date. Exception: Under age 18 and/or part-time working at Nonnaroni’s and/or Snack Shack.
• Certification for ‘ServSafe Food Handler Program’ is required within 30 days from work start date (Basic Food Safety, Personal Hygiene, Cross-Contamination and Allergens, Time & Temperature, & Cleaning and Sanitation).
• Ability to work within a diversified workforce.

Nice To Haves

• Experience in one or more of the following areas/industries is preferred which includes: Hospitality, Restaurant, and Quick Service/Fast Food.

Responsibilities

• Responsible to take food and beverage orders, prepare food menu items according to recipe guidelines, adhere to sanitation guidelines and serve food and beverage items.
• Complete orders as directed and in a timely manner to meet capacity demands.
• Compliance with Food safety in regard to the conditions and practices which preserve the quality of food, to prevent contamination and food-borne illnesses.
• Adhere to ServSafe training guidelines including, but not limited to; handwashing, food storage, cooking temperatures, hot and cold holding parameters, and equipment, infrastructure and eater requirements.
• Understand all safety regulations to comply with the operation of systems and equipment.
• Adhere to ABC licensing regulations in food facility locations where alcoholic beverages are served. Exception: Team members under the age of 18 and/or part-time, would not be scheduled to work in Nonnaroni’s and/or Snack Shack due the selling of beer. They will not be required to obtain an ABC license.
• Instruct guests on how to operate cashless payment systems.
• Host a safe and interactive environment that all children and families can enjoy.
• Multitask alongside fellow team members.
• Handle guest concerns and know when to refer information to management.
• Compliance with TOSHA certifications, biohazards procedures and responsibilities for safety in handling.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.
• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.
• Provide exceptional food and beverage experiences while maintaining safety and quality standards.
• High standard of accuracy in all aspects of the job and other project assignments.
• Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $30 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED